United Kingdom 
Spain 
Working For Us
Designer Exchange has been busy revolutionising the preloved luxury fashion industry both in store and online since 2013. We are proudly supported by a passionate, diverse and creative team of people from all walks of life and offer the incredible opportunity to work with high-end designers such as Hermès, Chanel and Louis Vuitton, or household favourites such as Prada, Celine and Gucci.
Join one of our growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst getting hands-on and learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred famous brands!
Our Mission
Move over fast fashion! Every day, Designer Exchange buys and sells an extensive range of preloved luxury pieces, creating a community in which designer fashion can be available for every price point, every style and everyone.
Join Designer Exchange and help us in our mission to change the luxury fashion industry - one pre-loved piece at a time.
Our Values
Just like our customers, the team behind Designer Exchange is made up of diverse people from all backgrounds, and we recognise that this inclusivity is what inspires our company to connect, progress, and grow.
We proudly oppose discrimination in every form and welcome applicants from all walks of life - all that matters is your passion and drive. You can read the Inclusivity Declaration here.
Our Teams
From our stores in London, Cheshire Oaks, Manchester, Birmingham, and Madrid, to our London Studio, we’re proud to offer a supportive environment with fantastic opportunities for anyone who’s passionate about pre-loved designer fashion.
Are you creative? Ready for a challenge? Then apply today and tell us why you want to join the re-loved revolution!
Current Vacancies
Sales Associate
Job Description
Reporting to: Store Manager
As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.
You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.
The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.
Key Responsibilities
Customer Service
- Greet customers warmly as they enter the store and assist them during their visit
- Provide product recommendations, styling advice and information about promotions to enhance the customer experience
- Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary
Sales Support
- Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
- Collect and update customer information to ensure an efficient use of CRM and Client Book
- Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
- Keep up to date with the companies products and services
- Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock
Conduct & Standards
- Reinforce adherence to company policies and procedures in all areas
- Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
- Foster a positive working environment of integrity and ethical behaviour
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Sales Associate
Sales Associate
Job Description
Reporting to: Store Manager
As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.
You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.
The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.
Key Responsibilities
Customer Service
- Greet customers warmly as they enter the store and assist them during their visit
- Provide product recommendations, styling advice and information about promotions to enhance the customer experience
- Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary
Sales Support
- Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
- Collect and update customer information to ensure an efficient use of CRM and Client Book
- Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
- Keep up to date with the companies products and services
- Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock
Conduct & Standards
- Reinforce adherence to company policies and procedures in all areas
- Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
- Foster a positive working environment of integrity and ethical behaviour
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Sales Associate
Sales Associate
Job Description
Reporting to: Store Manager
As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.
You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.
The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.
Key Responsibilities
Customer Service
- Greet customers warmly as they enter the store and assist them during their visit
- Provide product recommendations, styling advice and information about promotions to enhance the customer experience
- Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary
Sales Support
- Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
- Collect and update customer information to ensure an efficient use of CRM and Client Book
- Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
- Keep up to date with the companies products and services
- Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock
Conduct & Standards
- Reinforce adherence to company policies and procedures in all areas
- Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
- Foster a positive working environment of integrity and ethical behaviour
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Sales Associate
Assistant Manager
Job Description
Reporting to: Store Manager
The successful candidate will lead the store and sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines. You are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential.
You will be responsible for playing a key role in ensuring the store’s success by assisting the Store Manager and act as a representative for both and fulfil all the tasks given by HQ.
The ideal candidates will have management experience and a passion for fashion / luxury products.
Key Responsibilities
Business Development
- Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies
- Assist the General Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the store
- Support the General Manager in achieving targeted quantitative and qualitative goals
- Optimise the relationship with the General Manager and Operations Manager along with all sales staff and stock controllers to ensure a strong efficient and commercial partnership
- Understand and monitor local business environment including market trends and competition Proactively define opportunities for growth and execute actions accordingly
- Communicate high quality relevant feedback to Operations, Commercial, Marketing and store teams
Staff Supervision and Training
- Support the General Manager in staff recruitment, onboarding and training with a continuous approach to development through the probations reviews, 1-2-1s and HR meetings
- Train and educate the retail teams on operations and procedures
- Foster a positive working environment by promoting teamwork, professionalism and staff development
- Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability and HR guidelines
- Ability to conduct HR meetings, including performance evaluations, disciplinary actions and conflict resolutions
- Align oneself with the Company’s ‘Code of Conduct’ and ensure the team follow this throughout and respect this way of working
- In-store training for new starters joining Designer Exchange - not limited to you base store location
Brand Promotion
- Behave as a Designer Exchange Ambassador, sustain and promote the culture of the brand internally and externally
- Ensure Designer Exchange Client experience are executed and consistent over time
- Lead by example conveying Designer Exchange’s behaviours towards clients
- Familiarise yourself with your clients and prospects (quantitative and qualitative) to define action plans
- Attract and recruit new clients from personal network and external partners and when onboard ensure they are trained to the highest calibre which includes but not limited to selling and closing techniques along with the fundamentals of clienteling
- Develop a clienteling mindset for all staff and have them focus on client loyalty and retention
Compliance and Risk Management
- In partnership with the General Manager and Operations Team, strategically evaluate current policies and procedures, suggesting ways to improve our stores, clients/teams as well as product experiences
- Ensure store compliance on company policies and procedures while supporting with new policy rollouts
- Ensure the proper use of digital tools as it relates to Retail Operations
- Implement measures to mitigate risks related to theft, fraud and safety hazards
- Maintain accurate records related to operations, inventory and personnel
Business
- Sales: conversation rate, UPT, cross selling rate, transactions
- Team: sales productivity, training completion rate, turnover rate, staff satisfaction
- Client: local retention rate through clienteling
- Be able to manage budgets, expenses and financial reports to ensure cost-effectiveness and profitability
- Implement measures to control shrinkage, minimise losses and optimise profit margins
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
- Physical requirements include standing for extending periods and lifting/moving stock as necessary
Who you are
- Sustained successful experience in a managerial position in the Luxury Retail industry
- Inclusive leadership style and entrepreneurship
- High sensitivity to client experience and loyalty
- Exceptional interpersonal skills with the ability to influence and inspire
- Precise, innovative, highly organised, adaptable, dynamic
- Highly available and responsive with a natural curiosity and proactiveness to redefine
- Product and Fashion sensitivity
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Assistant Manager
Sales Associate
Job Description
Reporting to: Store Manager
As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.
You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.
The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.
Key Responsibilities
Customer Service
- Greet customers warmly as they enter the store and assist them during their visit
- Provide product recommendations, styling advice and information about promotions to enhance the customer experience
- Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary
Sales Support
- Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
- Collect and update customer information to ensure an efficient use of CRM and Client Book
- Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
- Keep up to date with the companies products and services
- Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock
Conduct & Standards
- Reinforce adherence to company policies and procedures in all areas
- Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
- Foster a positive working environment of integrity and ethical behaviour
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Sales Associate
Team Leader
Job Description
Reporting to: Store Manager
As a Team Leader, you will serve as the guiding force for your team, providing directions, support and mentorship.
You will be responsible for supervising team members, delegating tasks and coordinating workflow to achieve collective goals.
Your role involves performance management, training and development, ensuring good communication, decision making and reporting on team progress, you will act as a representative of the senior management team within the store
The ideal candidates will have management experience and a passion for fashion / luxury products.
Key Responsibilities
Task Delegation & Coordination
- Assigning tasks and responsibilities to team members
- Ensuring equitable distribution of workload
- Coordinating workflow to meet deadlines and targets
Communication & Collaboration
- Fostering open communication within the team
- Resolving conflicts and addressing issues in a timely manner
- Collaborating with other departments or teams
- Supporting the General Manager, Assistant Manager and Store Operations Manager to ensure efficiency throughout the store
- Lead Store Morning Briefings as and when required, delivering key business
Decision Making and Problem Solving
- Making informed decisions to achieve team objectives
- Analysing problems and implementing effective solutions
- Seeking input from team when appropriate
Performance Reporting
- Generating reports on team performance and progress
- Presenting findings to management and stakeholders
- Recommending improvements based on data
Customer Service
- Greet customers warmly as they enter the store and assist them during their visit
- Provide product recommendations, styling advice and information about promotions to enhance the customer experience
- Handle customer inquiries, requests and complaints courteously and efficiently, dealing with escalated issues from the sales team
Sales
- Assist the store and ensuring sales team are aiming to meet sales targets in line with the company strategy by actively engaging with customers and promoting products
- Supervise the sales team on understanding and practising the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
- Keep up to date with the companies products and services
- Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock
- Lead from the shop floor, actively selling and role modelling the sales culture
- Be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
- Utilise digital platforms to support store and online product sales
Staff Supervision and Training
- Support the Management team in staff recruitment, onboarding and training with a continuous approach to development through the probations reviews, 1-2-1s and HR meetings
- Train and educate the retail teams on operations and procedures
- Foster a positive working environment by promoting teamwork, professionalism and staff development
- Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
- Ability to conduct HR meetings, including performance evaluations, disciplinary actions and conflict resolutions
- Align oneself with the Company’s ‘Code of Conduct’ and ensure the team follow this throughout and respect this way of working
- In-store training for new starters joining Designer Exchange - not limited to you base store location
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
Who You Are
- Sustained successful experience in a managerial position in the Luxury Retail industry
- Inclusive leadership style and entrepreneurship
- High sensitivity to client experience and loyalty
- Exceptional interpersonal skills with the ability to influence and inspire
- Precise, innovative, highly organised, adaptable, dynamic
- Highly available and responsive with a natural curiosity and proactiveness to redefine
- Product and Fashion sensitivity
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Team Leader
Personal Shopper
Job Description
Reporting to: General Manager
As a Personal Shopper at Designer Exchange, you will deliver a highly personalised, luxury experience to our clients, building strong and trusted relationships to anticipate their needs and exceed expectations.
You will be responsible for client engagement, remote and in-person selling, styling, sourcing rare pieces, and developing client loyalty.
Your role combines a deep knowledge of fashion and trends with a commercial mindset to grow client spend, loyalty, and brand advocacy.
The ideal candidate will have experience in luxury fashion or premium service environments, with a genuine passion for delivering exceptional customer experiences.
Key Responsibilities
Client Relationship Management
- Build and maintain meaningful, long-term relationships with a portfolio of clients
- Deliver an intuitive, personalised shopping experience tailored to individual client preferences, lifestyles, and style profiles
- Actively listen to and interpret client needs to curate selections and source specific pieces where necessary
Remote & In-Store Selling
- Conduct private shopping appointments both in-store and virtually, offering a seamless and luxurious experience across all touchpoints
- Utilise digital platforms and communication tools to facilitate remote sales, personal shopping, and client engagement
- Proactively reach out to clients to inform them of new arrivals, exclusive pieces, and styling ideas tailored to their tastes
- Handle the full remote selling journey, from recommendation through to payment and delivery arrangements
Styling and Product Expertise
- Stay informed about current fashion trends, brand developments, and market movements to position yourself as a trusted fashion advisor
- Provide expert styling advice and personalised recommendations to clients across clothing, handbags, shoes, and accessories
- Curate tailored edits for individual clients and support marketing activities with trend insights when needed
Clienteling & Sales Growth
- Develop and implement clienteling strategies to drive client loyalty, repeat visits, and sales growth
- Collaborate closely with the Personal Shopping Manager and wider store team to identify new client opportunities and cross-sell services
- Host and support exclusive events, private appointments, and previews for VIP clients
- Consistently work towards achieving individual and team KPIs, including sales targets and client engagement goals
Conduct, Reporting & Collaboration
- Uphold Designer Exchange’s service standards, acting as a brand ambassador at all times
- Generate reports on client engagement and sales activity, providing insights to management and suggesting improvements where relevant
- Work collaboratively across store/studio teams, sharing client feedback and product insights to support buying, marketing, and operations
- Ensure all processes relating to sales, reservations, and client communications are compliant with company procedures and data protection standards
- Align oneself with the Company’s ‘Code of Conduct’
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
Who You Are
- Sustained successful experience in the Luxury Retail industry
- Inclusive leadership style and entrepreneurship
- High sensitivity to client experience and loyalty
- Exceptional interpersonal skills with the ability to influence and inspire
- Precise, innovative, highly organised, adaptable, dynamic
- Highly available and responsive with a natural curiosity and proactiveness to redefine
- Product and Fashion sensitivity
- You have a current strong client book with international exposure. Preferred not essential.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
