United Kingdom 
Spain 
Working For Us
Designer Exchange has been busy revolutionising the preloved luxury fashion industry both in store and online since 2013. We are proudly supported by a passionate, diverse and creative team of people from all walks of life and offer the incredible opportunity to work with high-end designers such as Hermès, Chanel and Louis Vuitton, or household favourites such as Prada, Celine and Gucci.
Join one of our growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst getting hands-on and learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred famous brands!
Our Mission
Move over fast fashion! Every day, Designer Exchange buys and sells an extensive range of preloved luxury pieces, creating a community in which designer fashion can be available for every price point, every style and everyone.
Join Designer Exchange and help us in our mission to change the luxury fashion industry - one pre-loved piece at a time.
Our Values
Just like our customers, the team behind Designer Exchange is made up of diverse people from all backgrounds, and we recognise that this inclusivity is what inspires our company to connect, progress, and grow.
We proudly oppose discrimination in every form and welcome applicants from all walks of life - all that matters is your passion and drive. You can read the Inclusivity Declaration here.
Our Teams
From our stores in London, Cheshire Oaks, Manchester, Birmingham, and Madrid, to our London Studio, we’re proud to offer a supportive environment with fantastic opportunities for anyone who’s passionate about pre-loved designer fashion.
Are you creative? Ready for a challenge? Then apply today and tell us why you want to join the re-loved revolution!
Current Vacancies
Store Operations Manager
Job Description
NOTE: This role is Maternity Cover, starting soon and reporting to the Operations Manager.
The successful candidates will be responsible for a number of multifaceted skills revolving around the running of the Flagship Retail Store, developing operations, monitoring success, and responsible for all non related shop floor staff but all staff supporting the Assistant Manager in the absence of the General Manager.
You will be overseeing the daily operations of the store, ensuring efficient functioning and exceptional standards, including managing inventory, optimising workflows, and implementing strategies to enhance sales and profitability.
The ideal candidates will have management experience and a passion for fashion / luxury products.
Key Responsibilities
Operations Management
- Develop and implement operational procedures to streamline workflows and maximise efficiency
- Monitor inventory levels, conduct regular audits and coordinate replenishment to ensure adequate stock levels
- Oversee store maintenance establishing a strong collaboration with Store Management Team ensuring cleanliness, safety and compliance regulations are upheld to the highest standard
- Liaise with cross functional departments on local or regional projects
- Raise internal opportunities and concerns to the Operations Manager and General Manager and be proactive in proposing improvements
- Provide prompt resolutions to store inquiries
Team Management and Development
- Train and educate the wider retail teams on operations and procedures
- Foster a positive working environment by promoting teamwork, professionalism and staff development
- Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability & HR guidelines
- Take the lead on all staff recruitment, onboarding and training with a continuous approach to development through the probations reviews and performance evaluations
- Ability to conduct HR meetings, disciplinary actions and conflict resolutions
- Align oneself with the company’s ‘Code of Conduct’ and ensure the team follow this throughout and respect this way of working
- In-store training for new starters joining Designer Exchange - not limited to your base store location
Inventory Management
- Handle and approve stock and supply movements such as damages, theft and replenishment
- Manage inventory control for designated locations, including cycle counts, stores adjustments, negative stock management and weekly stock takes
- Support and troubleshoot day to day matters such as shipment discrepancies, transfer issues, equipment issues, or other non-related IT issues
Store Operational Efficiency
- Project manage in conjunction with cross functional departments on stock capacity, trainings, deliveries, security, and checklists
- Collaborate on store opening schedules, ensure creation of accounts, communication of information/tasks to cross functional departments
- Manage all aspects of store openings after handover such as on site and pending list items, issues with shipments/deliveries, set-up, and employee trainings
- Liaise and develop relationship with the General Manager with all and any store related issues, concerns or developments
- Collaborate with store operations team on maintenance and cleanliness to uphold a safe and inviting environment for both customers and staff
Compliance and Risk Management
- In partnership with the General Manager and Operations Team, strategically evaluate current policies and procedures, suggesting ways to improve our stores, clients/teams as well as product experiences
- Ensure store compliance on company policies and procedures while supporting with new policy rollouts
- Ensure the proper use of digital tools as it relates to Retail Operations - Implement measures to mitigate risks related to theft, fraud and safety hazards
- Maintain accurate records related to operations, inventory and personnel
Working Conditions
The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business. Physical requirements include standing for extending periods and lifting/moving stock as necessary.
About You
- Minimum 5 years of previous managerial experience in a fast-paced, ideally luxury/fashion environment
- Experience in working with cross-functional departments including Store Planning, Merchandising, Finance, loss prevention, commercial, operations and Training
- Proficient in store systems
- Able to take initiative and take charge of work without daily supervision
- Ability to prioritise task execution based on business needs
- Have a sense of organisation and multi-tasking management
- Strong problem-solving skills
- Ability to maintain a positive work environment while respecting brand values and behaviours
- Excellent written and verbal communication skills
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Store Operations Manager
Personal Shopper
Job Description
Reporting to: General Manager
As a Personal Shopper at Designer Exchange, you will deliver a highly personalised, luxury experience to our clients, building strong and trusted relationships to anticipate their needs and exceed expectations.
You will be responsible for client engagement, remote and in-person selling, styling, sourcing rare pieces, and developing client loyalty.
Your role combines a deep knowledge of fashion and trends with a commercial mindset to grow client spend, loyalty, and brand advocacy.
The ideal candidate will have experience in luxury fashion or premium service environments, with a genuine passion for delivering exceptional customer experiences.
Key Responsibilities
Client Relationship Management
- Build and maintain meaningful, long-term relationships with a portfolio of clients
- Deliver an intuitive, personalised shopping experience tailored to individual client preferences, lifestyles, and style profiles
- Actively listen to and interpret client needs to curate selections and source specific pieces where necessary
Remote & In-Store Selling
- Conduct private shopping appointments both in-store and virtually, offering a seamless and luxurious experience across all touchpoints
- Utilise digital platforms and communication tools to facilitate remote sales, personal shopping, and client engagement
- Proactively reach out to clients to inform them of new arrivals, exclusive pieces, and styling ideas tailored to their tastes
- Handle the full remote selling journey, from recommendation through to payment and delivery arrangements
Styling and Product Expertise
- Stay informed about current fashion trends, brand developments, and market movements to position yourself as a trusted fashion advisor
- Provide expert styling advice and personalised recommendations to clients across clothing, handbags, shoes, and accessories
- Curate tailored edits for individual clients and support marketing activities with trend insights when needed
Clienteling & Sales Growth
- Develop and implement clienteling strategies to drive client loyalty, repeat visits, and sales growth
- Collaborate closely with the Personal Shopping Manager and wider store team to identify new client opportunities and cross-sell services
- Host and support exclusive events, private appointments, and previews for VIP clients
- Consistently work towards achieving individual and team KPIs, including sales targets and client engagement goals
Conduct, Reporting & Collaboration
- Uphold Designer Exchange’s service standards, acting as a brand ambassador at all times
- Generate reports on client engagement and sales activity, providing insights to management and suggesting improvements where relevant
- Work collaboratively across store/studio teams, sharing client feedback and product insights to support buying, marketing, and operations
- Ensure all processes relating to sales, reservations, and client communications are compliant with company procedures and data protection standards
- Align oneself with the Company’s ‘Code of Conduct’
Working Conditions
- The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
Who You Are
- Sustained successful experience in the Luxury Retail industry
- Inclusive leadership style and entrepreneurship
- High sensitivity to client experience and loyalty
- Exceptional interpersonal skills with the ability to influence and inspire
- Precise, innovative, highly organised, adaptable, dynamic
- Highly available and responsive with a natural curiosity and proactiveness to redefine
- Product and Fashion sensitivity
- You have a current strong client book with international exposure. Preferred not essential.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Personal Shopper
Social Media Coordinator
Job Description
As the main point of contact for content creation, you will be responsible for producing engaging and on-trend content for Instagram, Facebook, and TikTok. You will work closely with the Marketing Executive to align influencer campaigns across platforms, create and track trends, and ensure all social content reflects our brand identity.
Additionally, you will be responsible for growing our online community, keeping up with industry and competitor trends, engaging with the community and having a good social presence. Your role will also involve documenting and creating live content at company events and internal Marketing Campaigns.
Responsibilities include:
Content Creation & Social Media Management:
- Develop and execute engaging content for Instagram, Facebook, TikTok and Threads to grow our audience.
- Stay ahead of trends and updates on social media to create viral content and develop new trends.
- Ensure all content aligns with the company’s brand image, voice, and messaging.
- Collaborate with the Marketing Executive to align influencer campaigns (across tiktok/instagram) with overall marketing strategy.
- Monitor and analyze social media performance metrics to refine content strategy.
Community Growth & Engagement:
- Actively engage with followers, responding to comments and messages to build community.
- Implement strategies to increase brand awareness and audience engagement.
- Work with the Marketing Assistant on competitor analysis and social media growth strategies.
Industry Trends & Internal Communications:
- Research and report on industry news, competitor strategies, and emerging trends.
Event Coverage & Live Content Creation:
- Attend all company events to capture real-time content for social media.
- Document and create behind-the-scenes, live, and interactive content to boost engagement.
Benefits:
Hybrid Working - Monday & Friday wfh
Social Thursdays - finish working at 4pm with team building socialising
Staff Discount
Contract hours:
Full time role
6 months probationary period
Office location - Knightsbridge
9am - 5:30 Monday to Friday
