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Job Description

Salary: £30,000 pa

The successful candidate will lead the store and sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines. You are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential.

You will be responsible for playing a key role in ensuring the store’s success by assisting the Store Manager and act as a representative for both and fulfil all the tasks given by HQ.

The ideal candidates will have management experience and a passion for fashion / luxury products.

Key Responsibilities

• Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies
• Assist the General Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the store
• Support the General Manager in achieving targeted quantitative and qualitative goals
• Optimise the relationship with the General Manager and Operations Manager along with all sales staff and stock controllers to ensure a strong efficient and commercial partnership
• Understand and monitor local business environment including market trends and competition Proactively define opportunities for growth and execute actions accordingly
• Communicate high quality relevant feedback to Operations, Commercial, Marketing and store teams

• Support the General Manager in staff recruitment, onboarding and training with a continuous approach to development through the probations reviews, 1-2-1s and HR meetings
• Train and educate the retail teams on operations and procedures
• Foster a positive working environment by promoting teamwork, professionalism and staff development
• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability and HR guidelines
• Ability to conduct HR meetings, including performance evaluations, disciplinary actions and conflict resolutions
• Align oneself with the Company’s ‘Code of Conduct’ and ensure the team follow this through out and respect this way of working
• In-store training for new starters joining Designer Exchange - not limited to your base store location

• Behave as a Designer Exchange Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Designer Exchange Client experience are executed and consistent over time
• Lead by example conveying Designer Exchange’s behaviours towards clients
• Familiarise yourself with your clients and prospects (quantitative and qualitative) to define action plans
• Attract and recruit new clients from personal network and external partners and when onboard ensure they are trained to the highest calibre which includes but not limited to selling and closing techniques along with the fundamentals of clienteling
• Develop a clienteling mindset for all staff and have them focus on client loyalty and retention

• In partnership with the Manager and Operations Team, strategically evaluate current policies and procedures, suggesting ways to improve our stores, clients/teams as well as product experiences
• Ensure store compliance on company policies and procedures while supporting with new policy rollouts
• Ensure the proper use of digital tools as it relates to Retail Operations
• Implement measures to mitigate risks related to theft, fraud and safety hazards
• Maintain accurate records related to operations, inventory and personnel

• Sales: conversation rate, UPT, cross selling rate, transactions
• Team: sales productivity, training completion rate, turnover rate, staff satisfaction
• Client: local retention rate through clienteling
• Be able to manage budgets, expenses and financial reports to ensure cost-effectiveness and profitability
• Implement measures to control shrinkage, minimise losses and optimise profit margins

• The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business
• Physical requirement include standing for extending periods and lifting/moving stock as necessary

• Sustained successful experience in a managerial position in the Luxury Retail industry
• Inclusive leadership style and entrepreneurship
• High sensitivity to client experience and loyalty
• Exceptional interpersonal skills with the ability to influence and inspire
• Precise, innovative, highly organised, adaptable, dynamic
• Highly available and responsive with a natural curiosity and proactiveness to redefine
• Product and Fashion sensitivity

The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.