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Job Description

Reporting to: Store Manager

As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.

You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.

The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.

Key Responsibilities

Customer Service

• Greet customers warmly as they enter the store and assist them during their visit
• Provide product recommendations, styling advice and information about promotions to enhance the customer experience
• Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary

Sales Support

• Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
• Collect and update customer information to ensure an efficient use of CRM and Client Book
• Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
• Keep up to date with the companies products and services
• Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock

Conduct & Standards

• Reinforce adherence to company policies and procedures in all areas
• Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
• Foster a positive working environment of integrity and ethical behaviour
• Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display

Working Conditions

The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business.

The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.

Job Description

Reporting to: Store Manager

As a Team Leader, you will serve as the guiding force for your team, providing directions, support and mentorship.

You will be responsible for supervising team members, delegating tasks and coordinating workflow to achieve collective goals.

Your role involves performance management, training and development, ensuring good communication, decision making and reporting on team progress, you will act as a representative of the senior management team within the store.

The ideal candidates will have management experience and a passion for fashion / luxury products.

Key Responsibilities

Task Delegation & Coordination

• Assigning tasks and responsibilities to team members
• Ensuring equitable distribution of workload
• Coordinating workflow to meet deadlines and targets

Communication & Collaboration

• Fostering open communication within the team
• Resolving conflicts and addressing issues in a timely manner
• Collaborating with other departments or teams
• Supporting the General Manager, Assistant Manager and Store Operations Manager to ensure efficiency throughout the store
• Lead Store Morning Briefings as and when required, delivering key business

Decision Making and Problem Solving

• Making informed decisions to achieve team objectives
• Analysing problems and implementing effective solutions
• Seeking input from team when appropriate

Performance Reporting

• Generating reports on team performance and progress
• Presenting findings to management and stakeholders
• Recommending improvements based on data

Customer Service

• Greet customers warmly as they enter the store and assist them during their visit
• Provide product recommendations, styling advice and information about promotions to enhance the customer experience
• Handle customer inquiries, requests and complaints courteously and efficiently, dealing with escalated issues from the sales team

Sales

• Assist the store and ensuring sales team are aiming to meet sales targets in line with the company strategy by actively engaging with customers and promoting products
• Supervise the sales team on understanding and practising the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
• Keep up to date with the companies products and services
• Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock
• Lead from the shop floor, actively selling and role modelling the sales culture
• Be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
• Utilise digital platforms to support store and online product sales

Staff Supervision and Training

• Support the Management team in staff recruitment, onboarding and training with a continuous approach to development through the probations reviews, 1-2-1s and HR meetings
• Train and educate the retail teams on operations and procedures
• Foster a positive working environment by promoting teamwork, professionalism and staff development
• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability & HR guidelines
• Ability to conduct HR meetings, including performance evaluations, disciplinary actions and conflict resolutions
• Align oneself with the Company’s ‘Code of Conduct’ and ensure the team follow this through out and respect this way of working
• In-store training for new starters joining Designer Exchange - not limited to you base store location

Working Conditions

The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business.

Who You Are

• Sustained successful experience in a managerial position in the luxury retail industry
• Inclusive leadership style and entrepreneurship
• High sensitivity to client experience and loyalty
• Exceptional interpersonal skills with the ability to influence and inspire
• Precise, innovative, highly organised, adaptable, dynamic
• Highly available and responsive with a natural curiosity and proactiveness to redefine
• Product and Fashion sensitivity

The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.

Job Description

Reporting to: Store Manager

As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.

You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.

The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.

Key Responsibilities

Customer Service

• Greet customers warmly as they enter the store and assist them during their visit
• Provide product recommendations, styling advice and information about promotions to enhance the customer experience
• Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary

Sales Support

• Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
• Collect and update customer information to ensure an efficient use of CRM and Client Book
• Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
• Keep up to date with the companies products and services
• Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock

Conduct & Standards

• Reinforce adherence to company policies and procedures in all areas
• Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
• Foster a positive working environment of integrity and ethical behaviour
• Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display

Working Conditions

The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business.

The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.

Job Description

Reporting to: Store Manager

As a Sales Associate, you will be responsible for providing outstanding customer service and support to the sales team.

You will be responsible for assisting customers with their inquiries, processing transactions and maintaining a tidy and organised store environment to ensure a positive shopping experience.

The ideal candidates will have luxury sales experience and a passion for fashion / luxury products.

Key Responsibilities

Customer Service

• Greet customers warmly as they enter the store and assist them during their visit
• Provide product recommendations, styling advice and information about promotions to enhance the customer experience
• Handle customer inquiries, request and complaints courteously and efficiently, escalating issues to the management team when necessary

Sales Support

• Assist the store in meeting sales targets in line with the company strategy by actively engaging with customers and promoting products
• Collect and update customer information to ensure an efficient use of CRM and Client Book
• Understand and practise the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients
• Keep up to date with the companies products and services
• Support the Store Management Team in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items products/marketing-material) are out of stock

Conduct & Standards

• Reinforce adherence to company policies and procedures in all areas
• Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
• Foster a positive working environment of integrity and ethical behaviour
• Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display

Working Conditions

The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business.

The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.

Job Description

Reporting to: Store Manager

As a Stock Controller you will supervise the warehouse supplying products to the shop floor and/or other stores and monitor stock and inventory levels. You will guide the logistics side of things, monitoring shipping between the local warehouse and regional warehouses. You will be responsible for managing and maintaining accurate inventory levels, overseeing stock movement, conducting audits and optimising storage to ensure efficient operations within the back of house.

The ideal candidates will have stock management experience and a passion for fashion / luxury products.

Key Responsibilities

Inventory Management

• Tracking stock levels
• Reordering supplies as needed
• Conducting regular stock checks
• Ensure receipts, quantities, tagging along with non-movement tagging, deliveries of products, articles, and supplies in a timely manner

Stock Movement Oversight

• Monitoring incoming and outgoing stock
• Ensuring accurate documentation of stock movement
• Control and supervise transfers and all other operations in a timely manner
• Manage organisation of stock in accordance with directives and procedures (style, size and colour)

Audit & Compliance

• Conducting routine inventory audits
• Identifying and resolving discrepancies
• Follow daily placement of items for sale, in line with articles available in stock
• Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention and unknown mark-downs

Storage Optimization

• Organising stock layout for efficient retrieval
• Implementing space-saving strategies
• Minimising risks of damage or loss

Team Collaboration

• Collaborating with stores and the studio
• Proving support and guidance to sales team
• Communicating effectively with management and other departments
• Communicate on a daily basis with article rotation managers, and propose remedial measures where necessary

Conduct & Standards

• Reinforce adherence to company policies and procedures in all areas
• Adhere to the company’s ‘Code of Conduct’ and ensure this is followed throughout and respect this way of working
• Foster a positive working environment of integrity and ethical behaviour
• Ensure the Store is clean and tidy in line with company policies and procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display

Working Conditions

The role will require working evenings, weekends and holidays as per the store operating hours and needs of the business.

The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.