United Kingdom 
Spain 
Working For Us
Designer Exchange has been busy revolutionising the preloved luxury fashion industry both in store and online since 2013. We are proudly supported by a passionate, diverse and creative team of people from all walks of life and offer the incredible opportunity to work with high-end designers such as Hermès, Chanel and Louis Vuitton, or household favourites such as Prada, Celine and Gucci.
Join one of our growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst getting hands-on and learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred famous brands!
Benefits of Working for Designer Exchange include...
- Birthday Day Off
- Staff Discount
- Food / Snack / Drinks Allowance
- External Soft Skills Training
- Employee Of The Month Awards
- Season Ticket Loans
- Internal Development Opportunities
- Staff Product Borrowing Scheme
- Bonus Scheme
- Performance Incentives
Our Mission
Move over fast fashion! Every day, Designer Exchange buys and sells an extensive range of preloved luxury pieces, creating a community in which designer fashion can be available for every price point, every style and everyone.
Join Designer Exchange and help us in our mission to change the luxury fashion industry - one pre-loved piece at a time.
Our Values
Just like our customers, the team behind Designer Exchange is made up of diverse people from all backgrounds, and we recognise that this inclusivity is what inspires our company to connect, progress, and grow.
We proudly oppose discrimination in every form and welcome applicants from all walks of life - all that matters is your passion and drive. You can read the Inclusivity Declaration here.
Our Teams
From our stores in London, Cheshire Oaks, Manchester, Birmingham, and Madrid, to our London Studio, we’re proud to offer a supportive environment with fantastic opportunities for anyone who’s passionate about pre-loved designer fashion.
Are you creative? Ready for a challenge? Then apply today and tell us why you want to join the re-loved revolution!
Current Vacancies
Admin Assistant
Knightsbridge Studio
40HRS/ Full-Time
Job Description
Reporting to: Admin Manager
Studio Buying Support:
- Support Studio Buying operations by receiving, logging, and organising items from stores and online quotations for authentication and buying processing.
- Coordinate item workflows, including authentication preparation, payment processing, and rejection handling and stock labelling.
- Liaise with Buying, Stores, WeCare and Logistics teams to ensure smooth item processing and resolution of discrepancies.
- Assist in maintaining studio organisation, including administrative coordination, supply management, and operational readiness.
Customer Experience Support:
- Provide professional and timely email communication with customers regarding revised quotations, missing information, rejected items, and updates on item status.
- Ensure accurate handling of customer information and coordinate resolutions between customers and internal teams.
- Support rejection and return processes, ensuring clear communication and efficient coordination with logistics and relevant departments.
Systems Management & Operational Tracking:
- Maintain accurate tracking of product status, payments, and workflows using internal systems such as Centralisation Tracker, Portal, Dash, MEPos and others.
- Ensure accurate payment processing, banking reconciliation, and system updates.
- Identify, investigate, and resolve discrepancies in product data, labels, and system records.
- Maintain accurate documentation, trackers, and internal reports to support operational transparency and efficiency.
Product Data & Attribute Management:
- Maintain accurate product data across internal systems by reviewing inventory and updating key attributes such as category, brand, material, condition, size, style, RRP, and country of manufacture.
- Ensure data accuracy and consistency through regular checks, discrepancy resolution, and clear documentation of standards and workflows.
- Create clear, customer-focused product descriptions to improve usability and shopping experience.
- Report daily on pending updates, issues, and actions.
Commercial, Operational & Cross-Functional Support:
- Support buying and trading decisions through reliable product information and structured data.
- Work closely with Studio, Stores, and E-commerce teams to ensure accurate attribution and smooth workflow coordination.
- Audit stock pending authentication and photography to ensure readiness.
- Contribute to process improvements, automation, and team support on product systems and standards.
- The role will require a full time 40 hour working week, and may require working evenings, weekends and holidays as per the Studio/Store operating hours and needs of the business.
- Physical requirements include standing for extending periods and lifting/moving stock as necessary
Working Conditions:
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Admin Assistant
Knightsbridge Studio
40HRS/ Full-Time
Client Advisor
Knightsbridge
37.5HRS / Full-TIme
Job Description
Reporting to: General Manager
As a Client Advisor, you will be responsible for delivering a high standard of customer service while supporting the sales team in day-to-day operations. This includes assisting customers with enquiries, processing transactions, and maintaining a tidy, well-presented store.
You will represent Designer Exchange values at all times, contributing to a welcoming, respectful, and premium shopping experience.
Key Responsibilities
Customer Service
- Welcome clients warmly and provide attentive, professional support throughout their visit.
- Offer informed product recommendations, styling advice, and clear information on promotions to enhance the customer experience.
- Handle customer enquiries, requests, and complaints courteously and efficiently, escalating issues to the Store Management Team where appropriate.
- Work collaboratively with colleagues to ensure seamless handovers between buying, operations, and shopfloor teams, creating a consistent client experience.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
Sales Support
- Actively contribute to achieving store sales targets in line with company strategy by engaging customers and promoting products effectively.
- Capture, maintain, and update customer information accurately to support effective use of the CRM and Client Book.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
- Maintain up-to-date knowledge of Designer Exchange products, services, and promotions.
- Support the Store Management Team by ensuring paperwork and spreadsheets are completed accurately and on time, and by flagging stock or marketing material shortages where required.
Buy-In & Product Support
- Support the buying journey by assisting with initial client enquiries regarding selling items, directing clients to the appropriate team or process
- Demonstrate basic awareness of product condition, authenticity indicators, and brand positioning when handling stock or client enquiries.
- Assist with intake preparation where required, including organising items, checking presentation standards, and supporting operational flow between buying and shopfloor teams.
- Capture clear, accurate product images in line with brand, category, and company presentation guidelines.
- Ensure all required angles and key details are documented, including logos, serial numbers, hardware, interior details, and areas of wear where applicable.
- Prepare and submit imagery to the Live Pricing/Buying team within agreed timelines to support efficient product assessment.
- Work collaboratively with Buying and Studio teams to support a smooth intake and pricing workflow.
Stockroom Support
- Support back of house operations to ensure smooth day to day store functionality, including stock organisation, preparation, and replenishment (where needed).
- Assist with product intake processes by preparing items for display, ensuring presentation standards are met, and supporting operational flow between shopfloor, buying, and studio teams.
- Support visual merchandising changes, stock movements, and floor replenishment in line with business priorities.
- Assist with operational tasks such as packaging, transfers, stock checks, and general store logistics where required.
- Work collaboratively with the back of house team to ensure processes align with commercial objectives and customer experience.
Conduct & Standards
- Adhere to all company policies and procedures at all times, including the Company’s Code of Conduct, and work in line with Designer Exchange values.
- Act with integrity, professionalism, and ethical behaviour, contributing to a positive and respectful working environment.
- Maintain appropriate standards of conduct and behaviour in all interactions with customers, colleagues, and management.
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display.
- Ensure the store is kept clean, tidy, and well-presented in line with company standards, including appearance, housekeeping, and product display.
Working Conditions
The role requires flexibility in working hours to support store operations and business requirements, in line with store operating hours and workload demands.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Client Advisor
Knightsbridge
37.5HRS / Full-TIme
Client Advisor
Cheshire Oaks
40HRS / FULL-TIME
Job Description
Reporting to: General Manager
As a Client Advisor, you will be responsible for delivering a high standard of customer service while supporting the sales team in day-to-day operations. This includes assisting customers with enquiries, processing transactions, and maintaining a tidy, well-presented store.
You will represent Designer Exchange values at all times, contributing to a welcoming, respectful, and premium shopping experience.
Key Responsibilities
Customer Service
- Welcome clients warmly and provide attentive, professional support throughout their visit.
- Offer informed product recommendations, styling advice, and clear information on promotions to enhance the customer experience.
- Handle customer enquiries, requests, and complaints courteously and efficiently, escalating issues to the Store Management Team where appropriate.
- Work collaboratively with colleagues to ensure seamless handovers between buying, operations, and shopfloor teams, creating a consistent client experience.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
Sales Support
- Actively contribute to achieving store sales targets in line with company strategy by engaging customers and promoting products effectively.
- Capture, maintain, and update customer information accurately to support effective use of the CRM and Client Book.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
- Maintain up-to-date knowledge of Designer Exchange products, services, and promotions.
- Support the Store Management Team by ensuring paperwork and spreadsheets are completed accurately and on time, and by flagging stock or marketing material shortages where required.
Buy-In & Product Support
- Support the buying journey by assisting with initial client enquiries regarding selling items, directing clients to the appropriate team or process
- Demonstrate basic awareness of product condition, authenticity indicators, and brand positioning when handling stock or client enquiries.
- Assist with intake preparation where required, including organising items, checking presentation standards, and supporting operational flow between buying and shopfloor teams.
- Capture clear, accurate product images in line with brand, category, and company presentation guidelines.
- Ensure all required angles and key details are documented, including logos, serial numbers, hardware, interior details, and areas of wear where applicable.
- Prepare and submit imagery to the Live Pricing/Buying team within agreed timelines to support efficient product assessment.
- Work collaboratively with Buying and Studio teams to support a smooth intake and pricing workflow.
Stockroom Support
- Support back of house operations to ensure smooth day to day store functionality, including stock organisation, preparation, and replenishment (where needed).
- Assist with product intake processes by preparing items for display, ensuring presentation standards are met, and supporting operational flow between shopfloor, buying, and studio teams.
- Support visual merchandising changes, stock movements, and floor replenishment in line with business priorities.
- Assist with operational tasks such as packaging, transfers, stock checks, and general store logistics where required.
- Work collaboratively with the back of house team to ensure processes align with commercial objectives and customer experience.
Conduct & Standards
- Adhere to all company policies and procedures at all times, including the Company’s Code of Conduct, and work in line with Designer Exchange values.
- Act with integrity, professionalism, and ethical behaviour, contributing to a positive and respectful working environment.
- Maintain appropriate standards of conduct and behaviour in all interactions with customers, colleagues, and management.
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display.
- Ensure the store is kept clean, tidy, and well-presented in line with company standards, including appearance, housekeeping, and product display.
Working Conditions
The role requires flexibility in working hours to support store operations and business requirements, in line with store operating hours and workload demands.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Client Advisor
Cheshire Oaks
40HRS / FULL-TIME
Client Advisor
Birmingham
15HRS / Part-Time
Job Description
Reporting to: General Manager
As a Client Advisor, you will be responsible for delivering a high standard of customer service while supporting the sales team in day-to-day operations. This includes assisting customers with enquiries, processing transactions, and maintaining a tidy, well-presented store.
You will represent Designer Exchange values at all times, contributing to a welcoming, respectful, and premium shopping experience.
Key Responsibilities
Customer Service
- Welcome clients warmly and provide attentive, professional support throughout their visit.
- Offer informed product recommendations, styling advice, and clear information on promotions to enhance the customer experience.
- Handle customer enquiries, requests, and complaints courteously and efficiently, escalating issues to the Store Management Team where appropriate.
- Work collaboratively with colleagues to ensure seamless handovers between buying, operations, and shopfloor teams, creating a consistent client experience.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
Sales Support
- Actively contribute to achieving store sales targets in line with company strategy by engaging customers and promoting products effectively.
- Capture, maintain, and update customer information accurately to support effective use of the CRM and Client Book.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
- Maintain up-to-date knowledge of Designer Exchange products, services, and promotions.
- Support the Store Management Team by ensuring paperwork and spreadsheets are completed accurately and on time, and by flagging stock or marketing material shortages where required.
Buy-In & Product Support
- Support the buying journey by assisting with initial client enquiries regarding selling items, directing clients to the appropriate team or process
- Demonstrate basic awareness of product condition, authenticity indicators, and brand positioning when handling stock or client enquiries.
- Assist with intake preparation where required, including organising items, checking presentation standards, and supporting operational flow between buying and shopfloor teams.
- Capture clear, accurate product images in line with brand, category, and company presentation guidelines.
- Ensure all required angles and key details are documented, including logos, serial numbers, hardware, interior details, and areas of wear where applicable.
- Prepare and submit imagery to the Live Pricing/Buying team within agreed timelines to support efficient product assessment.
- Work collaboratively with Buying and Studio teams to support a smooth intake and pricing workflow.
Stockroom Support
- Support back of house operations to ensure smooth day to day store functionality, including stock organisation, preparation, and replenishment (where needed).
- Assist with product intake processes by preparing items for display, ensuring presentation standards are met, and supporting operational flow between shopfloor, buying, and studio teams.
- Support visual merchandising changes, stock movements, and floor replenishment in line with business priorities.
- Assist with operational tasks such as packaging, transfers, stock checks, and general store logistics where required.
- Work collaboratively with the back of house team to ensure processes align with commercial objectives and customer experience.
Conduct & Standards
- Adhere to all company policies and procedures at all times, including the Company’s Code of Conduct, and work in line with Designer Exchange values.
- Act with integrity, professionalism, and ethical behaviour, contributing to a positive and respectful working environment.
- Maintain appropriate standards of conduct and behaviour in all interactions with customers, colleagues, and management.
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display.
- Ensure the store is kept clean, tidy, and well-presented in line with company standards, including appearance, housekeeping, and product display.
Working Conditions
The role requires flexibility in working hours to support store operations and business requirements, in line with store operating hours and workload demands.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Client Advisor
Birmingham
15HRS / Part-Time
Client Advisor
Newcastle
40HRS / Full-Time
Job Description
NEW STORE OPENING
Reporting to: General Manager
As a Client Advisor, you will be responsible for delivering a high standard of customer service while supporting the sales team in day-to-day operations. This includes assisting customers with enquiries, processing transactions, and maintaining a tidy, well-presented store.
You will represent Designer Exchange values at all times, contributing to a welcoming, respectful, and premium shopping experience.
Key Responsibilities
Customer Service
- Welcome clients warmly and provide attentive, professional support throughout their visit.
- Offer informed product recommendations, styling advice, and clear information on promotions to enhance the customer experience.
- Handle customer enquiries, requests, and complaints courteously and efficiently, escalating issues to the Store Management Team where appropriate.
- Work collaboratively with colleagues to ensure seamless handovers between buying, operations, and shopfloor teams, creating a consistent client experience.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
Sales Support
- Actively contribute to achieving store sales targets in line with company strategy by engaging customers and promoting products effectively.
- Capture, maintain, and update customer information accurately to support effective use of the CRM and Client Book.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
- Maintain up-to-date knowledge of Designer Exchange products, services, and promotions.
- Support the Store Management Team by ensuring paperwork and spreadsheets are completed accurately and on time, and by flagging stock or marketing material shortages where required.
Buy-In & Product Support
- Support the buying journey by assisting with initial client enquiries regarding selling items, directing clients to the appropriate team or process
- Demonstrate basic awareness of product condition, authenticity indicators, and brand positioning when handling stock or client enquiries.
- Assist with intake preparation where required, including organising items, checking presentation standards, and supporting operational flow between buying and shopfloor teams.
- Capture clear, accurate product images in line with brand, category, and company presentation guidelines.
- Ensure all required angles and key details are documented, including logos, serial numbers, hardware, interior details, and areas of wear where applicable.
- Prepare and submit imagery to the Live Pricing/Buying team within agreed timelines to support efficient product assessment.
- Work collaboratively with Buying and Studio teams to support a smooth intake and pricing workflow.
Stockroom Support
- Support back of house operations to ensure smooth day to day store functionality, including stock organisation, preparation, and replenishment (where needed).
- Assist with product intake processes by preparing items for display, ensuring presentation standards are met, and supporting operational flow between shopfloor, buying, and studio teams.
- Support visual merchandising changes, stock movements, and floor replenishment in line with business priorities.
- Assist with operational tasks such as packaging, transfers, stock checks, and general store logistics where required.
- Work collaboratively with the back of house team to ensure processes align with commercial objectives and customer experience.
Conduct & Standards
- Adhere to all company policies and procedures at all times, including the Company’s Code of Conduct, and work in line with Designer Exchange values.
- Act with integrity, professionalism, and ethical behaviour, contributing to a positive and respectful working environment.
- Maintain appropriate standards of conduct and behaviour in all interactions with customers, colleagues, and management.
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so that the Store meets the agreed company standards for open and closing times, appearance, housekeeping and product display.
- Ensure the store is kept clean, tidy, and well-presented in line with company standards, including appearance, housekeeping, and product display.
Working Conditions
The role requires flexibility in working hours to support store operations and business requirements, in line with store operating hours and workload demands.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
Client Advisor
Newcastle
40HRS / Full-Time
