United Kingdom 
Spain 
Working For Us
Designer Exchange has been busy revolutionising the preloved luxury fashion industry both in store and online since 2013. We are proudly supported by a passionate, diverse and creative team of people from all walks of life and offer the incredible opportunity to work with high-end designers such as Hermès, Chanel and Louis Vuitton, or household favourites such as Prada, Celine and Gucci.
Join one of our growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst getting hands-on and learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred famous brands!
Our Mission
Move over fast fashion! Every day, Designer Exchange buys and sells an extensive range of preloved luxury pieces, creating a community in which designer fashion can be available for every price point, every style and everyone.
Join Designer Exchange and help us in our mission to change the luxury fashion industry - one pre-loved piece at a time.
Our Values
Just like our customers, the team behind Designer Exchange is made up of diverse people from all backgrounds, and we recognise that this inclusivity is what inspires our company to connect, progress, and grow.
We proudly oppose discrimination in every form and welcome applicants from all walks of life - all that matters is your passion and drive. You can read the Inclusivity Declaration here.
Our Teams
From our stores in London, Manchester, Leeds, Birmingham, and Madrid, to our London Studio, we’re proud to offer a supportive environment with fantastic opportunities for anyone who’s passionate about pre-loved designer fashion.
Are you creative? Ready for a challenge? Then apply today and tell us why you want to join the re-loved revolution!
Current Vacancies
Preowned Luxury Goods Valuer
Job Description
We're looking for someone to work in a small team to quote customer products and carry out needs of the business.
Everyday duties for this role will include:
- quoting customers' products through the online portal
- answering internal product pricing queries
- analysing competitor pricing and market trends
- Preparing and presenting all competitor research findings to the Head of Pricing.
- Keeping updated on pricing analysis methods.
The ideal candidate will need to have strong skills in the following areas:
- A keen interest and knowledge of the luxury goods market.
- Organised and self motivated with a strong work ethic.
- Meticulous with a high attention to detail.
- Ability to use video conferencing tools
- Proficient in Microsoft Excel and Google Spreadsheets.
- Excellent analytical and communication skills.
- Ability to keep abreast of industry trends.
- Willing to put in as much hard work as necessary to ensure that standards are maintained and results achieved.
Preowned Luxury Goods Valuer
Sales Assistant
Job Description
The ideal candidate will be responsible for their sales performance and customer satisfaction. You will work to foster client loyalty with a customer-centric attitude. Ideally, you also have a background in the luxury or preloved industry.
Main Responsibilities
Sales
- Providing exceptional standards of customer service, surpassing customer expectations at every opportunity.
- Store Target and KPI focused
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Designer Exchange through customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the store performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
- Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the store at all times
CRM
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
Stock Control
- Playing an active role in replenishing stock according to company procedures and policies
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
- Participating and supporting the team in stock takes as and when required
- Take responsibility of designated stock/category and maintain the high standards
General
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
- Communicating all potential health and safety issues to the Store Manager and complies with Designer Exchange's safety and security procedures
- Supporting the Store management in any back of house and administrative operations as requested
- Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the store
- Supporting the Management Team with successfully running and managing the day to day operations of the store including but not limited to customer relationships, store administration, stock management and visual merchandising
- Ensure all back of house standards are maintained at all times both
Competencies and Experience Required:
- Demonstrable success gained as a sales consultant with a recognised brand
- Luxury brand experience in a retail environment preferable
- Excellent communication skills both written and verbal
- Fluent English (additional languages advantageous)
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standard
- You will be a team player and have a strong attention to detail
- Able to work flexibly, embrace and manage change
- Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
Personal Attributes:
- Enthusiastic, self-confident and self-motivated
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets
Please may we ask that you only apply if you are available to start immediately
Please note, if you have not received a response within 15 working days of your application, unfortunately you have been unsuccessful on this occasion and we wish you well in your future career.
Sales Assistant
Authenticator
Job Description
Designer Exchange is looking for a full time Authenticator to join the team at our main hub of operations. A comprehensive knowledge of high end luxury products is a must and the ability to work independently and with the studio team.
The successful candidate will be responsible for authenticating a variety of designer products including handbags, accessories, clothing and shoes.
The ideal candidate will have a minimum of 2 years experience as an authenticator within the luxury goods environment.
Everyday duties for this role will include:
- Assessing a broad range of luxury products.
- Working in the fashion space across every product category; quality-checking and authenticating.
- Working alongside the current authentication team.
- Product and competitor research.
The ideal candidate will need to have:
- Relevant experience in a luxury fashion-based role, having developed a strong understanding of high-end designer brands and product quality.
- Highly developed luxury authentication skills across all major categories.
- Excellent organisational and time-management skills.
- Extensive knowledge of contemporary fashion brands.
- Good teamworking skills.
- Excellent interpersonal, oral and written communication skills.
- Attention to detail.
- Flexibility and adaptability to changing workloads.
- A problem-solving approach to work.
What can you expect at Designer Exchange?
- Handling large quantities of luxury pieces a week.
- Exclusive staff discount.
- A very sociable and interactive office environment.
- To be part of a highly qualified and ambitious team.
- Always learning and furthering skills within the preowned industry.
Authenticator
Authentication Assistant
Job Description
Designer Exchange is looking for an Authentication Assistant to join the team at our main hub of operations. The successful candidate will be responsible for a number of administrative tasks as part of the current authentication and commercial team.
The ideal candidate will have basic knowledge of textiles and an interest in fashion / luxury products. No experience in a similar role is required.
After successfully completing the probationary period, there will be the opportunity to follow an in-house training scheme to learn how to authenticate luxury inventory (subject to assessment and aptitude testing).
Everyday duties for this role will include:
- Categorising and organisation of inventory prior to authentication
- Preliminary quality control and assessment of inventory
- Administrative work for the authentication team such as product research
- Providing authentication support service for all customer products in the studio
- Internal photography of inventory (photography skills not required)
The ideal candidate will need to have:
- excellent organisational and time-management skills
- strong IT and typing skills
- the ability to prioritise tasks and work under pressure
- good teamworking skills
- excellent interpersonal, oral and written communication skills
- attention to detail
- flexibility and adaptability to changing workloads
- a problem-solving approach to work
