United Kingdom 
Spain Help Centre
Sell Your Items
Selling to Designer Exchange is quick and easy. Why not get yourself a free quote today and see how much you can sell your item for with Designer Exchange? Read the helpful guides below or start here.
Selling with Designer Exchange
To start, either bring your item to your nearest Designer Exchange store (stipulations apply) or get a quote online to receive your free label to post it in.
The Designer Exchange team members will guide you through every step of the process and ensure that you have either a price you're happy with or your item back with you as soon as possible.
All payments should be with you within a week of items arriving in the Studio but times may vary according to high selling demands in peak periods such as bank holidays or national holidays. Once your quote has been accepted, Designer Exchange will be unable to post it back to you unless rejected.
Please note: All customers need to be 18+ with a current driving licence or passport.
Your Membership
Overview
In order to sell to Designer Exchange, you'll need to be a member if you aren't one already and you'll be provided with one account that will give you access to both the website and the stores.
If you had just an online membership prior to June 2024, you now have a new account that can be used online and in store.
If you had just an in store membership prior to June 2024, our staff can help you migrate your account to this new membership type on your next visit to the store.
Making you a member is a legal requirement so we may buy from you but please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used.
Designer Exchange will only contact you to fulfil business obligations or if you have opted in to receive emails.
Membership Abilities
Membership abilities enable you to perform specific actions on your account when selling your items to Designer Exchange. The abilities are slightly different for selling in-store and online. You can learn more here.
Selling Online
Sell online in a few easy steps:
- Submit your item for a free and simple quote.
- Get your quote and accept it (choose if you want the bank transfer or voucher). Please note that you will be unable to halt the process once you accept the price.
- You will be directed to Royal Mail where you can create a 100% free postage label.
- Package up your item and hand it to the courier.
- You must then update Your Account with: ID details, address details and bank details (Designer Exchange cannot proceed without this step).
- Designer Exchange will authenticate and purchase the item. If the final price is the same as quoted or higher, Designer Exchange will process your order. If the final price is less than quoted, you will be contacted to accept the new price (and given an option for us to send the item back to you, free of charge).
Selling In-Store
Selling to Birmingham, Manchester or Cheshire Oaks
- Bring your items into your nearest store. You'll be made a member (if you have not previously sold with us before) and the items will be checked over ensuring they are on our current brand list and meet our condition requirements.
- The team will book your items in and submit a quote on your behalf. If you have more than five items to sell, your wait may be longer.
- You will then get an email with your offer for you to accept or reject.
- If you accept the quote, there's no need to return and your item will be packaged and sent to our studio for authentication and an in person valuation. You must fill in your details on the ‘Your Account’ section of the website to proceed.
- After authentication, if the final price is the same or higher, your order will be processed. If we are unable to buy the item or the price is less after a physical inspection, you will be contacted and options will be given to you. If you dropped your item off in store, collection of the item must be made in person with photographic ID as Designer Exchange will not be able to post items back to you.
Selling to the London Flagship Store
- Bring your items into the store. You'll be made a member (if you have not previously sold with us before) and the items will be checked over ensuring they are on our current brand list and meet our condition requirements.
- The team will book in your items and they are to be left with us on site to be priced by our team.
- You will then get an email with your offer for you to accept or reject.
- If you accept the quote, there's no need to return and your item will be given to our authentication team. You must fill in your details on the ‘Your Account’ section of the website to proceed.
- After authentication, if the final price is the same or higher, your order will be processed. If we are unable to buy the item or the price is less after a physical inspection, you will be contacted and options will be given to you. If you dropped your item off in store, collection of the item must be made in person with photographic ID as Designer Exchange will not be able to post items back to you.
DE Knightsbridge Buying Opening Times
- Monday - Saturday: 10am - 5pm
- Sunday: 12pm - 5pm
Important Updates
- If you accept the quote, you will be unable to halt the process once you accept the price.
- You will need to book an online appointment if you have over 10 items. To book an appointment please email the buying team on: [email protected]
- If you do not accept the quote, you'll have to return to collect your items.
- Clothing & shoes can only be accepted into the London Flagship store. Clothing or shoes being brought into the store must first have an online quote. This can be done via the online quote system. This is purely a drop off process for quoted items.
Brands & Sizes Purchased
Designer Exchange buys products from different brands ranging from customer favourites of Chanel, Hermès and Louis Vuitton to wardrobe classics from Balenciaga, Gucci and Prada.
You can check the current list of what brands Designer Exchange buys here. Please note that Designer Exchange cannot currently accept womenswear shoes in sizes UK1, UK2, UK9 or UK10.
Pricing Factors
Prices are formulated based on a number of factors including, but not limited to:
- RRP
- brand
- style
- age
- condition
- material
- colour
- demand
The prices offered to you are based on a set margin for that designer within that type of item. This means that highly desirable brands like Chanel or Hermès always give you the best profit margin.
Condition Guides
All the items Designer Exchange buys must be of a certain standard of quality however, whatever can be purchased, is purchased.
If you're not sure if the item you have will be accepted by Designer Exchange before you sell, either check the breakdowns provided below or submit for a free quote.
Handbag & SLG Condition Guide
Designer Exchange cannot accept handbags or SLGs that:
- are fundamentally damaged (eg: a broken strap)
- have non-functioning closures (eg: clasps, zips or buckles)
- have heavy stains to the material (exterior)
- have missing serial stickers (or serial numbers that cannot be read). This may be acceptable depending on the brand
- do not have their original designer parts (such as a replaced zip)
Footwear Condition Guide
Designer Exchange cannot accept shoes that:
- have missing or rubbed off / illegible labels
- are overstretched, creased or misshapen (this depends on the area and material)
- are stained, dirty or have a discoloured exterior or interior (normal wear and tear may be okay)
- have signs of previous use such as sweat marks or toe stains
- have broken zips, buckles or other fasteners
- have strong odours such as smoke, moth balls, sweat, damp or perfume
- are in womens sizes UK1, UK2, UK9 or UK10
Clothing Condition Guide
Designer Exchange cannot purchase clothing that:
- has their designer or care label missing (some vintage pieces may be accepted without labels)
- have stains (such as alcohol, food, coffee, drinks, perspiration, other bodily fluids or make up)
- has strong wear (such as holes, rips, moth holes, pulls, puckering or bobbling)
- has damage to the material from washing, ironing or dry cleaning
- has faded or discoloured fabric
- has been stretched or hardened on materials (such as wool or cashmere)
- has overstretched elasticated fabric (such as on waistbands or in the crotch)
- has thinning fabric (such as in worn out knees)
- has strong odours such as smoke, perspiration, perfume, moth balls, damp or food
Also, please ensure that clothing is washed and cleaned before selling.
Jewellery & Watches Condition Guide
Designer Exchange cannot purchase jewellery that:
- has been bent out of shape
- is missing integral components
- is heavily scratched or heavily worn (light wear is okay)
- is missing style/model number
Designer Exchange cannot purchase watches that:
- do not have a working battery (if battery operated)
- are not working for any reason
- have additional holes added (to buckle bracelets)
- have drop marks or cracked glass
Scarves & Sunglasses Condition Guide
Designer Exchange cannot accept sunglasses that:
- are prescription
- have scratches to the lens in the field of vision
- are bent out of shape to the point of unwearable
Designer Exchange cannot accept scarves that:
- have any burns, pulls, holes or other damage (may be okay depending on brand)
- have been stitched up or repaired
- are missing their brand / care label (may be okay depending on brand)
Getting Paid
When you're quoted for your item, you're offered two prices: cash and exchange.
The cash option may be offered as a physical cash option in-store or as a bank transfer. This may depend on the value or demand. To accept the bank transfer, please sign into your uk.designerexchange.com account and add your bank account details there. Designer Exchange staff cannot see this information so you are responsible for checking it's correct and current.
The exchange option is a lifetime voucher that can be handed to you or emailed to you. It lasts over 1000 years and can be used in a UK store or on the UK website.
If you have multiple items on an order, Designer Exchange can process some items as the cash value and some as the exchange value but a single item cannot be split. For example, you can sell one item for cash and another for a voucher.
Rejection Reasons
The common reasons for rejection of an item are that it:
- is a brand not purchased
- is in a lesser condition
- is not authentic
- is too dated (not including vintage items)
- is a basic black piece of clothing (currently Designer Exchange is limiting the black basics that are purchased)
- is an outlet piece (however not all outlet piece are rejected)
- has non detachable real fur
- is a product specific to a tech model such as an older phone case
- is an item that Designer Exchange deems undesirable or will not sell well
- is in a size that Designer Exchange is currently not buying
In most cases the rejected items will be posted back to you free of charge. However in no circumstances will the item be returned once you have accepted the quote due to your change of mind.
Abandoned Goods
After the final quotation, if Designer Exchange has not heard from you then your item(s) will be held for 14 days. If the items are not collected within this time frame then they will be treated as abandoned and likely disposed of.
If you have posted your item(s) in after an online quote then Designer Exchange will contact you to see if it is possible to post the goods back to you at no extra cost to yourself.
Products & Authenticity
All products purchased and sold by Designer Exchange are authentic and covered by a 12 month authenticity warranty from the point of purchase.
Sanitation
All products have been cleaned and readied for sale however if you would like the item to have a final spruce before you take away then just ask us.
As standard practice, all of the jewellery is thoroughly cleaned and sterilised before being sold.
Sustainability
Designer Exchange is committed to making sure that the company operates the business as sustainably as possible. Behind every decision made, recycling and sustainability is at the heart it.
Shopping preloved fashion is just one way to contribute towards a circular fashion system by helping to extend the luxury life-cycle rather than contributing to landfills. Selling or swapping your unwanted clothes or bags is a great way to give your items a second chance.
Read the Sustainability Policy here.
Warranty
Designer Exchange offers a 12-month warranty on all items which covers the authenticity of the item. All items are sold pre-loved and prices reflect their condition.
Designer Exchange does not cover damage or faults occurred after purchase.
Authenticity
Designer Exchange sells thousands of items at any one time which have all been meticulously inspected by highly trained authenticators before being purchased and readied for sale. In-house experts are professionally trained to spot any and all inconsistencies and use AI powered technology. This is called the Double Lock Authenticity Promise.
Using expects mixed with the latest tools in authenticity, Designer Exchange can proudly state that all items for sale are the genuine article.
Visit a Store
Designer Exchange stores are located in Knightsbridge, Birmingham, Cheshire Oaks Designer Outlet and Manchester where you'll find teams of knowledgeable and friendly sales assistants who can help or leave you to shop until you drop.
Designer Exchange also has a store located in Madrid, Spain.
Locations / Opening Hours
For the stores, you can see the locations, opening hours and contact details here.
In-Store Payment Methods
The payment methods accepted in-store are American Express, Klarna, Apple Pay, Visa and Mastercard.
Click & Collect
Once an order has been placed online, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.
If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order.
Remote Sales
If you've seen something on the website but you're having trouble ordering it online, ask one of the store staff members to place an order on your behalf to be delivered to your door.
In-Store Returns
Within 28 days of your in store purchase, Designer Exchange offers a refund back to your payment menthod. If this was a voucher then you'll get a new voucher back which is valid for over 1000 years and can be used on anything in-store or online. If this was card, you must provide the card you paid with.
All items must have the returns tag still attached and a valid receipt.
Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.
Designer Exchange does not offer a pre-paid returns label but recommends that you use a recognised and efficient courier for your item if you're posting back.
Please note: Designer Exchange currently does not accept returns from the Madrid store in the UK and vice versa.
Looking for the online returns policy? Have a look here.
Reclaiming VAT
Designer Exchange operates under a scheme where you're charged VAT on pre-owned goods, therefore you cannot claim any back.
Sold As Seen
Sometimes you may see products in the store that are reduced significantly. These will be marked as 'Sold as Seen' items and are non-returnable.
In-Store Exclusive
You may have seen some of the items online are marked as 'In-Store Exclusive'.
This means that those products are not available to be purchased online. They also can't be paid for in another way (such as on the phone) or reserved.
Accessibility
Ensuring that you are comfortable in store is one of Designer Exchange's top priorities.
Each store is on the ground floor however Birmingham store have more products on another floor. Every member of staff would be thrilled to assist if you let them know what you're looking for.
Online Orders
It's super easy and hassle free to buy from designerexchange.com by simply adding the items that you want to buy to your basket and following the checkout process.
Your order will be sanitised, packaged and delivered within a few days.
Requesting More Information
Designerexchange.com is built to show you at the picture of the item (even if the details are not yet filled in).
Therefore, each product page has a button saying ‘Ask a Question About This Item' which will redirect you to a contact form. You can use this form to ask for more information such as measurements or internal pictures.
Building A Wishlist
If you have a certain product in mind that you don't see on the website, you can create an alert for yourself so that you're the first to know when one becomes available to purchase.
Simply sign in and click on the 'Alerts' section of your profile to get started.
Online Payment Methods
You can choose to pay by using either a card, PayPal, Apple Pay, Klarna or with a Designer Exchange voucher.
You can also choose from delivery or Click & Collect.
Pay by Card
The cards accepted are Visa, Mastercard, American Express and Maestro.
Please note that when paying by card, Designer Exchange can only ship to the address registered on your online account.
Pay by Voucher
If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details.
If there is any remaining credit after your transaction, a new voucher will be emailed to you.
Pay with Apple Pay
Simply begin to checkout with the Apple Pay payment option. Then, review the payment information and continue.
Pay with PayPal
When paying with PayPal, you can checkout directly through your existing PayPal account. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.
If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout.
Pay with Klarna
From Klarna, Designer Exchange offers ‘Pay in 3’ and ‘Pay Later’ which are both a credit agreement between the Customer and Klarna:
- With Pay in 3 you can pay by dividing the cost into three equal instalments
- With Pay Later, you can pay up to 30 days from the shipment
Both Pay in 3 and Pay Later are available on products between £100 - £1,000.
There will not be any interest, fees or charges for using a debit or credit card from Klarna or Designer Exchange. Klarna accepts most cards except prepaid cards but may not also accept a card that’s due to expire in the near future.
Delivery Timeframes
If you order before 12pm Monday to Thursday then your order will arrive the next day. If you order after this time, your order will be delivered to you within 2 working days.
Designer Exchange is currently trialing a new system with DPD that provides you with a pin to give to your courier. Please check all your communication from DPD ahead of your delivery to see if you need to provide a pin to the courier.
Please note: Delivery times will be affected by bank holidays & national holidays and the above information covers orders from uk.designerexchange.com to mainland UK.
Delivery Costs
Delivery costs and destinations are as follows:
- £6.95 - England, Scotland, Wales, Ireland, Guernsey & Jersey
- £15.00 - Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Luxembourg, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands & Turkey
- £24.00 - Australia, Barbados, Brazil, Chile, Egypt, Hong Kong, India, Israel, Japan, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, USA & Vietnam
These prices are subject to change, and that any additional customs / duties will be payable by the recipient. Also, orders cannot be fulfilled to PO boxes or hotels.
Please note: Products containing ostrich, crocodile, alligator or lizard are not available for international delivery.
Click & Collect
Click & Collect is a free service where an item can be collected from a store instead of being delivered.
Once an order has been placed, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.
If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order, or place the order for delivery instead.
Cancel an Order
If you would like to cancel an order, you have until it is dispatched.
To cancel, please email Customer Services at [email protected] (or the store it's coming from if you know) with your request and include your order number.
If you would like to cancel an order where you paid via Klarna, you must inform Klarna (as well as Designer Exchange) and pause billing by choosing that order in the Klarna App and click “Report a problem”. Once Designer Exchange has confirmed the cancellation, Klarna will update the payments accordingly as well as refund any amounts due.
Online Returns
If an item has been purchased on designerexchange.com then you have 28 days to return the item for a full refund back to the way you paid. If you're returning the entire of your order, you will also be refunded your initial postage.
Your order will have a returns tag attached which must not be tampered with and still be in place to get your full refund.
Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.
Designer Exchange does not offer a pre-paid returns label but recommends that you use a recognised and efficient courier for your item if you're posting back.
Refunds will be processed after inspection within 10 working days and if receiving a refund by card or bank, they may take a further 5 working days to appear in your account.
Please note that Designer Exchange does not accept returns from the Madrid store in the UK and vice versa.
Looking for the in store returns policy? Have a look here.
Contact
Designer Exchange would love to hear from you. Simply email [email protected] and a member of the Customer Services Department will respond as soon as possible.
GDPR
Designer Exchange will only contact you to fulfil business obligations to you or if you have opted in to receive our marketing.
Under the GDPR laws, you have the right to erasure. If you wish for Designer Exchange to delete your information, please email [email protected] to make the request.
Careers
Join one of the growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred designer brands.
See what jobs are open here.
Inclusivity
Designer Exchange is an equal opportunities employer and welcomes customers from all walks of life.
You can view the inclusivity Declaration here.
GDPR & Data Protection
Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used.
If you want to close your account (in-store or online) at any time, then please just email [email protected] and it will be taken care of.
Privacy Policy
View the Privacy Policy here.
Within this policy, Designer Exchange hopes to give you a clear understanding of how your data is handled and what options you have as a valued customer.
Cookie Policy
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.
You can view the Cookie Policy here.
Terms & Conditions
All terms are applicable to the users of the website and any transactions actioned in the stores operated by Designer Exchange or under its licence.
You can view the T&Cs here.
Designer Exchange Marketing Emails Monthly Giveaway
1. Eligibility
By signing up for Designer Exchange marketing emails, entrants are eligible for a chance to win a £200 gift voucher each month.
2. Entry Period
The giveaway runs monthly and will terminate on December 27th 2024. Sign-ups within each calendar month are automatically entered only for that calendar month’s giveaway.
3. Entry Restrictions
Employees of Designer Exchange, their families, and any individuals or companies directly associated with Designer Exchange are not eligible to participate in the giveaway. These promotions are open only to legal residents of the United Kingdom aged 18 or over.
4. Winner Selection
One winner will be randomly selected on the last working day of each month via our email system (Klaviyo). To qualify as a valid winner, the entrant must still be subscribed to Designer Exchange marketing emails at the time of selection.
5. Notification
The winner will be contacted directly via email on the last Friday of each month.
6. Prize
Each month, the prize is a £200 Designer Exchange gift voucher, redeemable in-store or online.
All prizes are non-transferable, are not exchangeable and there are no other alternatives available in whole or in part. The Winner will be required to respond to confirm eligibility plus acceptance of the voucher within 48 hours of initial contact. In the event a winner does not respond to communications within 48 hours of initial contact, the Promoter reserves the right to disqualify that winner and declare another entrant as a winner based on the above ‘Winner Selection’ criteria.
If the Entrant does not respond to communications within 48 hours of initial contact, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded to the winner announced and will be given to the another winner that will be subsequently decided. This process will continue till the winner who is willing to accept the prize is finalised. The winner will be sent the voucher within 5 days of them accepting their prize.
7. Data Privacy
Personal information will be handled in accordance with our Privacy Policy and will be used for email marketing purposes.
The Promoter will only use the personal details supplied for the administration of the promotion, that is, for the email marketing purpose for which the entrant duly agrees to and for no other purpose unless we have your consent. In case the entrant wishes to unsubscribe to the email marketing purpose any time in the future they can click the unsubscribe option at the bottom of the emails and their email address will be deleted from our system. Please see the Designer Exchange privacy policy here.
The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.
If for any reason the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the Promotion.
By entering this Promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions.
The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.
Designer Exchange Christmas Prize Draws 2025
Terms and Conditions
These promotions are open to UK residents only aged 18 or over.
Employees of the promoter, their families, agents or anyone else professionally connected with this Promotion are prohibited from entering.
The prizes for the respective prize draws with details mentioned below are a DE Jacquemus Mini Le Bambino Bag, a DE Coach Tabby bag with a yearly supply of sweets (1 bag per month) from Candy Kittens, a DE Gucci Cashmere Scarf, a DE Prada woven beach tote with x2 SoSo Swim swimsuits, a DE Goyard Cardholder, and a DE Louis Vuitton Keepall filled with Cult Beauty Products, and x1 DE vouchers worth £250 each.
There will be 1 winner per prize draw which is listed below. The winner will be announced within 24 hours after the promotion closing time of the respective prize draws.
Each prize draw will have different durations which will be clearly noted on each post on social media and below.
The promotions are in no way sponsored, endorsed or administered by, or associated with Instagram.
You must comply with rules governing the use of Instagram.
Prizes
Preloved Designer Exchange Jacquemus Mini Le Bambino Bag in White
- Live Date: December 4th, 2024, 5pm GMT
- To Enter: The entrant must like the Instagram post, follow @designerexchangeuk, tag 2 friends in the comments section
- Closing Date: 11th December, 2024, 5pm GMT
Preloved Designer Exchange Gucci Cashmere Scarf
- Live Date: December 6th, 2024, 5pm GMT
- To Enter: The entrant must like the Instagram post, follow @designerexchangeuk, tag 2 friends in the comments section
- Closing Date: December 13th, 2024, 5pm GMT
Preloved Designer Exchange Coach Tabby Bag and a yearly supply of Candy Kittens Sweets (1 bag per month)
Preloved Designer Exchange Prada Woven Tote and x2 Soso Swim Swimsuits
- Live Date: December 12th, 2024 5pm GMT
- To Enter: The entrant must like the Instagram post, tag 2 friends in the comments, follow @designerexchangeuk and @sososwim
- Closing Date: December 19th, 2024, 5pm GMT
Designer Exchange Voucher worth £250
- Live Date: December 15th, 2024 5pm GMT
- To Enter: The entrant must like the Instagram post, follow @designerexchangeuk, tag 2 friends in the comments section
- Closing Date: 22nd December, 2024 5pm GMT
Preloved Designer Exchange Goyard Wallet in Collaboration with Natasha Ahmed
- Live Date: December 18th 2024, 5pm GMT
- To Enter: The entrant must like the Instagram post, tag 2 friends in the comments, follow @designerexchangeuk and @natashahmed
- Closing Date: January 1st 2025, 5pm GMT
Preloved Designer Exchange Louis Vuitton Keepall and Cult Beauty Products
- Live Date: December 21st 2024
- To Enter: The entrant must like the Instagram post, tag 2 friends in the comments, follow @designerexchangeuk and @cultbeauty
- Closing Date: January 1st 2025, 5pm GMT
Winners
Winner Selection
The winner will be chosen by WASK Inc.
All promotions will be held at the Designer Exchange head office by the marketing department.
Winner Notification
The respective winners will be announced the day after the respective promotion is closed at 5 pm GMT, unless promotion is held in collaboration with another company or noted otherwise, by tagging them in the caption.
The winner will be contacted via direct message to the account that the contestant applied with.
The winner will be required to respond to confirm eligibility plus acceptance of the prize within 48 hours of being declared. In the event a winner does not respond to communications within this time frame, the Promoter reserves the right to disqualify that winner and the prize will then be given to another entrant that will be subsequently decided through Wask Inc. This process will continue until the winner who is willing to accept the prize is finalised.
Receiving the Prize
The winner will be contacted via direct message through Instagram via the handle: @designerexchangeuk within 14 working days from when they reply to the winner announcement message and also confirm the eligibility.
The prizes will be shipped via DPD courier service to the respective addresses of the prize winners as confirmed by them. No prizes can be collected from stores. The Promoter owns no responsibility for any loss in transit or failed delivery because of an incorrect address provided by the winner.
If you win a voucher to be used at Designer Exchange it will be issued in e-format and can be used online or in any of our Designer Exchange stores throughout the UK.
The voucher does not have an expiry date and the winner has the discretion to use in installments until the voucher money is used up.
This voucher is non-transferable and Designer Exchange holds no liability for the loss of the e-format voucher issued.
Privacy
The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose unless we have your consent.
Please see the Designer Exchange privacy policy here.
Disclaimer
All prizes are non-transferable, are not exchangeable and there are no other alternatives available in whole or in part. If an Entrant chooses not to accept the prize, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded to the winner announced and will be given to the another winner that will be subsequently decided. This process will continue until the winner who is willing to accept the prize is finalised.
If for any reason the promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this prize draw, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the prize draw.
Further, if due to any technical failure of the computerised system, Designer Exchange is not able to conduct the prize draw on the designated day/days, then the promotion for those days will be deferred and the promotion deadline would be extended by that many days, subject to the fixing of the system.
By entering this promotion, all participants will be deemed to have accepted and be bound by these terms and conditions.
At any time, you will have the free will to be able to withdraw this consent and inform Designer Exchange in writing. Designer Exchange will, to the best of its ability, remove any of your images from their published material or to be published as stated above.
By entering this prize draw, all participants will be deemed to have accepted and be bound by these terms and conditions.
The Promoter’s decision is binding in all matters relating to this prize draw.
