Designer Exchange is committed to making sure that the company operates the business as sustainably as possible. Behind every decision made, recycling and sustainability is at the heart it.

Shopping preloved fashion is just one way to contribute towards a circular fashion system by helping to extend the luxury life-cycle rather than contributing to landfills. Selling or swapping your unwanted clothes or bags is a great way to give your items a second chance.

Read the Sustainability Policy here.

Designer Exchange offers a 12-month warranty on all items which covers the authenticity of the item. All items are sold pre-loved and prices reflect their condition.

Designer Exchange does not cover damage or faults occurred after purchase.

Designer Exchange sells thousands of items at any one time which have all been meticulously inspected by highly trained authenticators before being purchased and readied for sale. In-house experts are professionally trained to spot any and all inconsistencies and use AI powered technology. This is called the Double Lock Authenticity Promise.

Using expects mixed with the latest tools in authenticity, Designer Exchange can proudly state that all items for sale are the genuine article.

The payment methods accepted in-store are American Express, Klarna, Apple Pay, Visa and Mastercard.

Once an order has been placed online, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.

If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order.

If you've seen something on the website but you're having trouble ordering it online, ask one of the store staff members to place an order on your behalf to be delivered to your door.

Within 28 days of your in store purchase, Designer Exchange offers a refund back to your payment menthod. If this was a voucher then you'll get a new voucher back which is valid for over 1000 years and can be used on anything in-store or online. If this was card, you must provide the card you paid with.

All items must have the returns tag still attached and a valid receipt.

Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.

Designer Exchange does not offer a pre-paid returns label but recommends that you use a recognised and efficient courier for your item if you're posting back.

Please note: Designer Exchange currently does not accept returns from the Madrid store in the UK and vice versa.

Looking for the online returns policy? Have a look here.

Designer Exchange operates under a scheme where you're charged VAT on pre-owned goods, therefore you cannot claim any back.

Sometimes you may see products in the store that are reduced significantly. These will be marked as 'Sold as Seen' items and are non-returnable.

You may have seen some of the items online are marked as 'In-Store Exclusive'.

This means that those products are not available to be purchased online. They also can't be paid for in another way (such as on the phone) or reserved.

Ensuring that you are comfortable in store is one of Designer Exchange's top priorities.

Each store is on the ground floor however Birmingham store have more products on another floor. Every member of staff would be thrilled to assist if you let them know what you're looking for.

If you have a certain product in mind that you don't see on the website, you can create an alert for yourself so that you're the first to know when one becomes available to purchase.

Simply sign in and click on the 'Alerts' section of your profile to get started.

You can choose to pay by using either a card, PayPal, Apple Pay, Klarna or with a Designer Exchange voucher.

You can also choose from delivery or Click & Collect.

The cards accepted are Visa, Mastercard, American Express and Maestro.

Please note that when paying by card, Designer Exchange can only ship to the address registered on your online account.

If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details.

If there is any remaining credit after your transaction, a new voucher will be emailed to you.

Simply begin to checkout with the Apple Pay payment option. Then, review the payment information and continue.

When paying with PayPal, you can checkout directly through your existing PayPal account. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout.

From Klarna, Designer Exchange offers ‘Pay in 3’ and ‘Pay Later’ which are both a credit agreement between the Customer and Klarna:

• With Pay in 3 you can pay by dividing the cost into three equal instalments
• With Pay Later, you can pay up to 30 days from the shipment

Both Pay in 3 and Pay Later are available on products between £100 - £1,000.

There will not be any interest, fees or charges for using a debit or credit card from Klarna or Designer Exchange. Klarna accepts most cards except prepaid cards but may not also accept a card that’s due to expire in the near future.

If you order before 12pm Monday to Thursday then your order will arrive the next day. If you order after this time, your order will be delivered to you within 2 working days.

Designer Exchange is currently trialing a new system with DPD that provides you with a pin to give to your courier. Please check all your communication from DPD ahead of your delivery to see if you need to provide a pin to the courier.

Please note: Delivery times will be affected by bank holidays & national holidays and the above information covers orders from uk.designerexchange.com to mainland UK.

Delivery costs and destinations are as follows:

• £6.95 - England, Scotland, Wales, Ireland, Guernsey & Jersey
• £15.00 - Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Luxembourg, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands & Turkey
• £24.00 - Australia, Barbados, Brazil, Chile, Egypt, Hong Kong, India, Israel, Japan, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, USA & Vietnam

These prices are subject to change, and that any additional customs / duties will be payable by the recipient. Also, orders cannot be fulfilled to PO boxes or hotels.

Please note: Products containing ostrich, crocodile, alligator or lizard are not available for international delivery.

Click & Collect is a free service where an item can be collected from a store instead of being delivered.

Once an order has been placed, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.

If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order, or place the order for delivery instead.

If you would like to cancel an order, you have until it is dispatched.

To cancel, please email Customer Services at [email protected] (or the store it's coming from if you know) with your request and include your order number.

If you would like to cancel an order where you paid via Klarna, you must inform Klarna (as well as Designer Exchange) and pause billing by choosing that order in the Klarna App and click “Report a problem”. Once Designer Exchange has confirmed the cancellation, Klarna will update the payments accordingly as well as refund any amounts due.

If an item has been purchased on designerexchange.com then you have 28 days to return the item for a full refund back to the way you paid. If you're returning the entire of your order, you will also be refunded your initial postage.

Your order will have a returns tag attached which must not be tampered with and still be in place to get your full refund.

Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.

Designer Exchange does not offer a pre-paid returns label but recommends that you use a recognised and efficient courier for your item if you're posting back.

Refunds will be processed after inspection within 10 working days and if receiving a refund by card or bank, they may take a further 5 working days to appear in your account.

Please note that Designer Exchange does not accept returns from the Madrid store in the UK and vice versa.

Looking for the in store returns policy? Have a look here.

Join one of the growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred designer brands.

See what jobs are open here.

Designer Exchange is an equal opportunities employer and welcomes customers from all walks of life.

You can view the inclusivity Declaration here.

Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used.

If you want to close your account (in-store or online) at any time, then please just email [email protected] and it will be taken care of.

View the Privacy Policy here.

Within this policy, Designer Exchange hopes to give you a clear understanding of how your data is handled and what options you have as a valued customer.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.

You can view the Cookie Policy here.

All terms are applicable to the users of the website and any transactions actioned in the stores operated by Designer Exchange or under its licence.

You can view the T&Cs here.

1. Eligibility

By signing up for Designer Exchange marketing emails, entrants are eligible for a chance to win a £200 gift voucher each month.

2. Entry Period

The giveaway runs monthly and will terminate on December 27th 2024. Sign-ups within each calendar month are automatically entered only for that calendar month’s giveaway.

3. Entry Restrictions

Employees of Designer Exchange, their families, and any individuals or companies directly associated with Designer Exchange are not eligible to participate in the giveaway. These promotions are open only to legal residents of the United Kingdom aged 18 or over.

4. Winner Selection

One winner will be randomly selected on the last working day of each month via our email system (Klaviyo). To qualify as a valid winner, the entrant must still be subscribed to Designer Exchange marketing emails at the time of selection.

5. Notification

The winner will be contacted directly via email on the last Friday of each month.

6. Prize

Each month, the prize is a £200 Designer Exchange gift voucher, redeemable in-store or online.

All prizes are non-transferable, are not exchangeable and there are no other alternatives available in whole or in part. The Winner will be required to respond to confirm eligibility plus acceptance of the voucher within 48 hours of initial contact. In the event a winner does not respond to communications within 48 hours of initial contact, the Promoter reserves the right to disqualify that winner and declare another entrant as a winner based on the above ‘Winner Selection’ criteria.

If the Entrant does not respond to communications within 48 hours of initial contact, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded to the winner announced and will be given to the another winner that will be subsequently decided. This process will continue till the winner who is willing to accept the prize is finalised. The winner will be sent the voucher within 5 days of them accepting their prize.

7. Data Privacy

Personal information will be handled in accordance with our Privacy Policy and will be used for email marketing purposes.

The Promoter will only use the personal details supplied for the administration of the promotion, that is, for the email marketing purpose for which the entrant duly agrees to and for no other purpose unless we have your consent. In case the entrant wishes to unsubscribe to the email marketing purpose any time in the future they can click the unsubscribe option at the bottom of the emails and their email address will be deleted from our system. Please see the Designer Exchange privacy policy here.

The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.

If for any reason the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the Promotion.

By entering this Promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions.

The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.