The cards accepted are Visa, Mastercard, American Express, and Maestro. Please note, when paying by card, Designer Exchange can only ship to the address registered on your online account.

When paying with PayPal, you can checkout directly through your existing PayPal account. If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details. If there is any remaining credit after your transaction, a new voucher will be emailed to you.

If you would like to cancel an order, you have until it is dispatched. To cancel, please email Customer Services at designerexchange.wecare@webuy.com with your request, and include your order number. It may be too far along in the process that the order must be finished to then refund instantly. If your order has already been dispatched, you can follow the refund procedure once you have received your items.

Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used. If you want to close your account (your in-store or online account) at anytime, please just email designerexchange.wecare@webuy.com and it will be taken care of.

Delivery costs are as follows:

• £6.95 - England, Scotland, Wales, Ireland, Guernsey & Jersey
• £15 - Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Montenegro, Norway, Portugal, Spain, Sweden, Switzerland & The Netherlands
• £24 - Australia, Egypt, Hong Kong, Japan, New Zealand, Qatar, Singapore, United Arab Emirates & USA

Please note that these prices are subject to change, and that any additional customs / duties will be payable by the recipient.

In store payments are taken by cash or cards from all major card companies including American Express. Currently Designer Exchange can't accept payment from pre-paid cards or cards without a chip and pin for security reasons.

If paying by voucher, please just hand it over at the point of payment.

Buying from out of town? Designer Exchange operates under a scheme where customers are not charged VAT on pre-owned goods, therefore you cannot claim any back.

You'll find that all of the items have been cleaned and readied for sale however if you would like the item to have a final spruce before you take away then just ask in store. By default, all of the jewellery is thoroughly cleaned and sterilised before being sold.

There is currently no click and collect service however watch this space.

Whilst in store, you might be asked if you would like to become a member and / or to join the newsletter. Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used. Designer Exchange will only contact you to fulfil business obligations or if you have opted in to receive emails.

Unfortunately at the moment Designer Exchange does not offer layaway and only accept payment in full. However, if you choose to pay via PayPal, you can opt for PayPal finance at the checkout.

Please bring your items directly into your closest Designer Exchange store or post them in. If posting, be sure to fill in your Seller ID first in your account on designerexchange.com

• 1. The store staff will book the items in for you. If it's your first time selling, you'll need to bring your in-date driving license (full or provisional) or current passport to sign up.
• 2. Once signed up and booked in you'll be given a receipt and a time to return once your items have been authenticated and a final price offer has been reached. Different stores have different wait times and if you're not sure which one to visit, please call ahead and a member of the team will let you know the current wait period.
• 3. Return on or after that time and get a final cash and voucher offer which you can pick either option or decide not to sell. If you've posted your items, this information will be emailed to you. Please be sure you wish to sell before you accept the final offer as an order cannot be cancelled once you have agreed to sell.

If you're opting for the bank transfer, please sign into your uk.designerexchange.com account and add your bank account details. Please note that it has to be a UK bank account and that Designer Exchange staff cannot see this information so you'll be responsible for checking it's correct and current.

If you have multiple items on an order, Designer Exchange can process some as the voucher and some as the cash but a singular item cannot be split.

If you decide not to sell at this point or it does not pass the in store authentication or quality checks then the customer is responsible for the cost and organisation of getting this item back to themselves. Designer Exchange will help where possible however Designer Exchange is not responsible for any of your items that may be lost or damaged by a courier that you have arranged to collect from us.

There may be a number of reasons that Designer Exchange cannot buy your item(s). The common reasons for rejection are if the item is:

• a brand Designer Exchange does not buy (please see the designers accepted as published on this page)
• a lesser condition that Designer Exchange accepts (please see the condition guide published on this page)
• deemed not to be authentic
• too dated / vintage (although vintage items are purchased, your item may be too dated to accept)
• a black basic (currently Designer Exchange is limiting the black basics that are purchased)
• an outlet piece (however not all outlet piece are rejected)
• an item that Designer Exchange deems undesirable or will not sell well

If your item is rejected, please collect your items, or arrange for a courier to collect it within 14 days, otherwise they may kept to be sold by Designer Exchange, or disposed of.

Handbag and Small Leather Goods Condition Guide

Designer Exchange cannot accept handbags that:

• Are fundamentally damaged such as a broken strap
• Have non-functioning closures such as clasps, zips or buckles
• Have stains to the material both interior and exterior
• Have missing serial stickers (or serial numbers that cannot be read)
• Have strong wear to the material
• Do not have their original designer parts such as a replaced zip
• Do not have CITIES (if exotic)
• Do not have additional straps (if additional straps were sold with it originally)
• Do not have extra holes punched into buckle closures

Shoes Condition Guide

Designer Exchange cannot accept shoes that:

• Have missing or rubbed off / illegible labels
• Have peeled material or scuffing to the heel
• Are overstretched, creased or misshapen
• Are stained, dirty or discoloured exterior of interior
• Have signs of previous use such as sweat marks or toe stains
• Have overworn soles
• Have broken zips, buckles or other fasteners
• Have strong odours such as smoke, moth balls, sweat, damp or perfume.

Clothing Condition Guide

Designer Exchange cannot accept pieces of clothing that:

• Has their designer or care label missing (some vintage pieces may be accepted without labels)
• Have stains such as alcohol, food, coffee, drinks, perspiration, other bodily fluids or make up.
• Have wear such as holes, ripes, moth holes, pulls, puckering or bobbling.
• Has damage to the material from washing, ironing or dry cleaning
• Has faded or discoloured fabric
• Has been stretched or hardened on materials (such as wool or cashmere)
• Has overstretched elasticated fabric (such as on waistbands or in the crotch)
• Has thinning fabric (such as in worn out knees)
• Has strong odours such as smoke, perspiration, perfume, moth balls, damp or food.

Jewellery Condition Guide

Designer Exchange cannot accept jewellery that:

• Has been bent out of shape
• Is missing integral components
• Are scratched or heavily worn

Watch Condition Guide

Designer Exchange cannot accept watches that:

• Have a working battery (if battery operated)
• Are not working
• Have missing links
• Have additional holes added (to buckle bracelets)
• Have drop marks or cracked glass

Scarves Condition Guide

Designer Exchange cannot accept scarves that:

• Have any burns, pulls, holes or other damage
• Have been stitched up or repaired

Sunglasses Condition Guide

Designer Exchange cannot accept sunglasses that:

• Are prescription
• Have scratches to the lens
• Are bent out of shape

Please note that Designer Exchange retains the right to refuse an item for a condition reason not stated above however the guide above can be used as a general rule of what is accepted.

See a brand in store or online that's not on this list? Designer Exchange might be selling the remaining pieces but no longer buying this brand so always check this table for an up-to-date list.

Returns Information for Buying Online

If an item has been purchased on designerexchange.com then you have 28 days to return the item for a full refund back to the way you paid. If you're returning the entire of your order, you will also be refunded your initial postage.

Your order will have a returns tag attached which must not be tampered with and still be in place to get your full refund.

Returns Information for Buying In Store

Designer Exchange offers a refund within 48hours back to voucher to the value of the goods being returned. This voucher is valid forever and can be used on anything in-store or online.

Additional Returns Information

Refunds will be processed after inspection within 10 working days and if receiving a refund by card or bank, they may take a further 5 working days to appear in your account.

Unfortunately at this moment Designer Exchange does not offer pre-paid returns and the customer is responsible for the additional cost of insuring / posting or bringing the item back to your nearest store. Designer Exchange highly recommends you use a recognised and efficient courier for your item if you're posting back.

Designer Exchange currently does not accept returns from the Madrid store in the UK and vice versa.

Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.