Q. How do I buy from the Designer Exchange website?
It's super easy and hassle free to buy from Designer Exchange by simply adding the item(s) you want to your basket and following the check out process. Your items will be packaged safely, securely and we will provide you with tracking information from our courier DHL.
You can choose to pay by using either a card, via PayPal or with a Designer Exchange voucher (or a mix!).
Click below to learn more about ways to pay on uk.designerexchange.com
The cards we accept are Visa, Mastercard, American Express, and Maestro. Please note, when paying by card, we can only ship to the address registered with us in your online account with us.
When paying with PayPal, you can checkout directly through your existing PayPal account. If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.
If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details. If there is any remaining credit after your transaction, a new voucher will be emailed to you.
If you would like to cancel an order, you have until it is dispatched. To cancel, please email our Customer Services at firstname.lastname@example.org with your request, and include your order number. It may be too far along in the process that we must finish the sale then refund instantly. If your order has already been dispatched, you can follow the refund procedure once you have received your items.
Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how we will use it.