Yes, all of our items are guaranteed authentic. Before any item is bought in, it is thoroughly checked by one of our highly experienced authenticators.

Designer Exchange sells handbags, small leather goods, sunglasses, watches, jewellery, and scarves. We currently do not accept footwear or clothing, but are looking to in the near future.

We sell: Alexander McQueen, Alexander Wang, Anya Hindmarch, Balenciaga, Bottega Venetta, Bulgari, Burberry, Cartier, Céline, Chanel, Chloé, Chopard, Christian Dior, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermès, Jimmy Choo, Lanvin, Loewe, Louboutin, Louis Vuitton, Marc by Marc Jacobs, Marc Jacobs, MCM, Mui Mui, Mulberry, Paul Smith, Prada, Ray-Ban, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tiffany, Tom Ford, Tory Burch, Valentino, Van Cleef, Versace, and Vivienne Westwood.

All our items are pre-owned, however, all of our jewellery is thoroughly cleaned and sterilised before we place it on sale.

We formulate a sell price based on a number of factors including, but not limited to: original retail price, brand, style, age, condition, material, colour availability and demand.

We sell a small amount of items at a premium as they may be rare or collectable.

The following policy applies to all items, except watches. The watch policy is in the second paragraph.

Designer Exchange offers a 12-month warranty on all items. Please note, this warranty only covers the authenticity of the item and does not cover damage. Please refer to our returns policy and contact us within 14 days of receiving your items if you have any concerns regarding the condition.

Designer Exchange offers a 12-month warranty on watches alongside any remaining manufacturer's warranty it may also have. Should the watch stop working properly through no fault of the customer, then Designer Exchange shall repair it free of charge within 12 months of purchase.
This warranty covers manufacturing and mechanical defects only. It does not cover accidental damage, loss, theft, or deterioration. Any modification of a watch by third party companies will invalidate the warranty. For full details of this warranty, please ask in store.

Yes, they are. However, our store staff take the photographs of all the items we buy in in-store as they receive them, before they are uploaded to our website. This means there will always be a delay of 24-48 hours for newly-purchased items appearing online as they undergo this process.

Yes, we currently ship to several countries in Europe (see below).

Designer Exchange currently ships to the UK, and the following European countries: ROI, Spain, Portugal, France, Germany, Belgium, Norway, Denmark, Sweden, Austria, Finland, Italy, and the Netherlands. We hope to ship to more countries in the near future.

For orders from UK to UK, the delivery cost is £6.95. Deliveries from the UK to Europen countries are as follows:
Ireland: £30
Spain: £35
Portugal: £35
France: £30
Germany: £30
Belgium: £30
Norway: £40
Denmark: £35
Sweden: £35
Austria: £35
Finland: £35
Italy: £35
The Netherlands: £30

Please note: these prices are subject to change, and that any additional customs/duties will be payable by the recipient.

We currently use couriers DPD Local and UPS to ensure your items reach you safely and speedily.

Yes, you can. The tracking number and courier who will delivery your item is provided on your dispatch email. Simply visit the courier's website and put the number into the relevant field on their tracking page.

Orders from the UK to the UK mainland that have been placed before 12pm will be delivered the next working day. For orders placed after 12pm, you will recieve it in two working days, excluding weekends, eg: if you place an order at 6pm on a Monday, you will receive it on the Wednesday. An order placed at 6pm on a Friday will be received on the following Tuesday. Please note that the Scottish Islands and Highlands, and the Isle of Man do not have a next day service; instead, a two-day service will be used.

Orders from the UK to Europe may take a couple of working days.

Please note, deliveries times may be affected by bank holidays.

Prices are fixed at the amount indicated in-store and online as we have already purchased the items and don't work on consignment. We do not have sales, as we always aim to price reasonably.

Unfortunately, we don't offer layaway and only accept payment in full. As a company, we don't offer finance, however, if you chose to pay via PayPal, you can opt for PayPal finance at the checkout.

You can choose to pay by card, PayPal, or with a Designer Exchange voucher.

The cards we accept are Visa, Mastercard, American Express, and Maestro. (Please note, when paying by card, we can only ship to the address your card is registered to.)

When paying with PayPal, you can checkout directly through your existing PayPal account. (If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout.) If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details. If there is any remaining credit after your transaction, a new voucher will be emailed to you. (Please make sure you are running the latest operating system for your device, as older versions may not be able to display your voucher.)

Currently, you can only purchase gift vouchers in store. The vouchers are valid forever and can be used in-store and online.

You can only use vouchers in pound sterling on the UK site, and vouchers in euros on the ES. If you wish to purchase something on the ES site with a voucher of pound sterling or vice versa, please email us at designerexchange.wecare@webuy.com (for English-speakers) or designerexchange.madridlagasca@webuy.com (for Spanish-speakers) and will we convert it for you. (Please note, we use the exchange rate of the day we convert the voucher.)

Currently, we can only add Hermès, Chanel, and LV items to our UK wish list.

To be added to the list, first ensure you have an online account with us, as we need your account's membership number to log your request. (If you don't have an account, please go to designerexchange.com, and click 'sign up'. Enter your email and choose a password.)

You can find your membership number in the 'profile' section of 'My Account'. Please then email designerexchange.wecare@webuy.com with as many details about the piece you are looking for such as model name, colour, material, size, and hardware colour. We will contact you if we get the item in stock.

Alternatively, you can visit any store and speak to a member of staff. You will need a store account with us. To sign you up, we will need your name and a contact number or email, and will need to see your photo ID; we will record the ID number to you membership. Please let us know as many details about the piece you are looking for such as model name, colour, material, size, and hardware colour. We will contact you if we get the item in stock.

We hope to have a new system in place for all requests in the near future.

To create an account with us, go to designerexchange.com and click 'Sign Up'. Enter your email and choose a password. In order to purchase from us, you will need to fill in the 'My Account' section with your name, email address, address and phone number.

Yes, Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how we will use it.

Under the GDPR laws, you have the right to erasure. If you wish us to delete any information in regard to yourself that we hold in our systems, please email privacy@webuy.com to make a request.

Designer Exchange will only contact you to fulfil our business obligations to you, or if you have opted in to receive our emails.

VAT was paid at the point when the item was originally purchased from the designer. Designer Exchange operates under a scheme where we do not charge our customers VAT on our pre-owned goods, therefore you cannot claim any back.

If you would like to cancel an order, you have until it is dispatched. To cancel, please email our Customer Services at designerexchange.wecare@webuy.com with your request, and include your order number.

Domestic returns

If you wish to return items purchased from designerexchange.com, please let us know within 14 days of receiving your goods, by emailing us at designerexchange.wecare@webuy.com. You then have a further 14 days to return the items to us. Any accessories e.g: authenticity cards, dust bags, tags, and boxes supplied with your order must be returned and unaltered. We reserve the right to issue only a part-refund if these items are missing. You must keep the returns hangtag on the items or your refund will not be processed.

You can return your items using one of these two options:

1) You can bring your items along with your order number to the Designer Exchange store most convenient for you, and we will process your refund to the same method you originally used to pay. Once the refund is processed in store, you will receive confirmation by email. Voucher refunds will be issued the same day in an email that can be printed off - card and PayPal refunds may take up to 3 working days.

2) If you would like to return your items but are unable to visit one of our stores within the 14 days, please let us know via our Customer Services at designerexchange.wecare@webuy.com. Please then send us your items using an insured and/or traceable method of transit, such as Royal Mail Special Delivery. Unfortunately, Designer Exchange cannot cover the cost of returns. We kindly ask that you package your item in plenty of bubble wrap or tissue, and in a strong box to avoid damage during transit. Prior to Designer Exchange receiving your items, any liability for loss or damage, etc, remains with you, the customer. Please include your returns slip with your reason for the return. Once Designer Exchange has received the items you would like to return, we will check the condition of the goods, and that the returns hangtag has not been tampered with. We will then process your refund and confirm by email. Voucher refunds will be issued the same day in an email that can be printed off - card and PayPal refunds may take up to 3 working days.

If for any reason we cannot accept your items to be refunded, we ask that you come to collect them - or arrange to have them collected by a courier - within 14 days, otherwise they may be kept to be sold by Designer Exchange, or disposed of. If you find have items with us that has now exceeded 14 days, please contact us via designerexchange.wecare@webuy.com to let us know.

For international returns, either to UK or Spain

Please package the item(s) in plenty of bubble wrap or tissue, packed in a strong box to avoid damage during transit. Please send it via a courier of your choice to any of our stores; the store addresses listed here. We apologise, but this cost must be covered by yourself. Please note that watches and jewellery can be returned to UK stores only.

Designer Exchange will only cover returns cost if there has been a mistake on the website in regard to the items description. If this is a matter of opinion, for disputes on things such as condition, colour, etc, the final decision will lie with the Designer Exchange. If you wish to return under the circumstances of a mistake, firstly please email one of our customer service departments on the emails below:

For correspondence in English, please email: designerexchange.wecare@webuy.com
For correspondence in Spanish, please email: designerexchange.madridlagasca@webuy.com
Please note, we have English or Spanish speakers only.

Please also note, the in-store refund policy differs from the above.

Yes, you can return most items to whichever store is easiest for you, but please note, jewellery and watches cannot be returned to our Spanish store.

Please let us know if you wish to return to return to a store in a different country from the one purchased from by emailing us at designerexchange.wecare@webuy.com (for English-speakers) or designerexchange.madridlagasca@webuy.com (for Spanish-speakers) as it will speed up the returns process.

We attach a hangtag to every item that we sell, which will not cause any damage. This hangtag is easy to remove with scissors and is not re-attachable. If you wish to return an item for whatever reason, the hangtag must still be attached.

No, we are not a consignment store. Designer Exchange owns the stock we have for sale, so we can offer instant payment for your luxury items.

Designer Exchange buys handbags, small leather goods, sunglasses, watches, jewellery, and scarves. We currently do not accept footwear or clothing, but are looking to in the near future.

We buy: Alexander McQueen, Alexander Wang, Anya Hindmarch, Balenciaga, Bottega Venetta, Bulgari, Burberry, Cartier, Céline, Chanel, Chloé, Chopard, Christian Dior, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermès, Jimmy Choo, Lanvin, Loewe, Louboutin, Louis Vuitton, Marc by Marc Jacobs, Marc Jacobs, MCM, Mui Mui, Mulberry, Paul Smith, Prada, Ray-Ban, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tiffany, Tom Ford, Tory Burch, Valentino, Van Cleef, Versace, and Vivienne Westwood.

We accept items from 'fair' to 'pristine' condition. The items must be in a resellable condition, and free from major signs of wear.

For handbags, small leather goods, jewellery, sunglasses, and scarves, we can accept just the item itself. (Although, anything that came with the item originally is preferable.) For Hermès exotics, providing CITES is preferable. For watches, the box and papers need to be provided.

Your items will only be uploaded to our website, designerexchange.com, and kept in one of our stores. It will not be uploaded to any third party website.

We formulate a sell price based on a number of factors including, but not limited to: original retail price, brand, style, age, condition, material, colour availability and demand.

The margin Designer Exchange offers you as the seller may be different with individual items, however we will always look to offer you the best price, on a more generous margin than industry standard. All values are rounded down to the nearest £5 after calculation. If you chose to do an exchange with us, you will receive a voucher worth more money than if you sell to us for cash.

Please note, we currently only accept items from within the UK. Unfortunately, Designer Exchange will not cover any shipping fees, duties, or taxes.

Please visit the 'Sell to Us' section of the website; here you can submit pictures and a description of your items for a preliminary quote, and we will get back to you within 48 hours. If we wish to purchase your items, and you are happy with the quote, please post your items to your nearest Designer Exchange. We recommend you use a trackable service, such as Royal Mail Special Delivery, Recorded Delivery, or a courier to send it to us. Please package the items in plenty of bubble wrap or tissue, and use a strong box to protect it during transit, as prior to Designer Exchange receiving your items, any liability for loss or damage, etc, remains with you, the customer. If you wish to bring your items in to store instead, please refer to the 'Sell to Us in Store' part of the FAQs.

When we receive your items, we will book them in for an authentication test, which will be carried out as soon as possible. After successful completion, we will offer you our final quote. There is no obligation to sell up to this point. If we cannot buy your items, we ask that you come to collect them or arrange to have them collected by a courier within 14 days, otherwise they may be kept to be sold by Designer Exchange, or disposed of. If you find have items with us that has now exceeded 14 days, please contact us via designerexchange.wecare@webuy.com to let us know. Unfortunately, Designer Exchange is not responsible for any of your items that may be lost or damaged by the courier that you have arranged to collect from us.

If you are happy with the quote and would like to proceed, you can choose to be paid by either a bank transfer, or with an exchange voucher. If you frequently shop with Designer Exchange, we recommend taking the exchange option which gives you more to spend in the form of voucher. This voucher can be used in any of our stores and online at designerexchange.com. It has no expiry date.

If you wish to be paid via a bank transfer, please note, we can only pay in to a UK bank account. Please ensure you have created an account with us at designerexchange.com, and that you have added your bank details in the 'My Account' section. Once we raise the payment, it can take 3-5 working days to arrive in your account.

Yes, Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how we will use it.

Under the GDPR laws, you have the right to erasure. If you wish us to delete any information in regard to yourself that we hold in our systems, please email privacy@webuy.com to make a request.

Designer Exchange will only contact you to fulfil our business obligations to you, or if you have opted in to receive our emails.

All purchases are final by Designer Exchange, and you will be required to sign a disclaimer agreeing to this at the start of the payment process (or agree by email if you cannot make it to a store.) You have no obligation to sell to up this point.

There may be a number of reasons that we cannot accept your items; it may be a brand we do not sell, it may be in a condition we cannot accept or it may not be authentic. If this happens, please collect your items, or arrange for a courier to collect it within 14 days, otherwise they may kept to be sold by Designer Exchange, or disposed of.

If you find have items with us that has now exceeded 14 days, please contact us via designerexchange.wecare@webuy.com to let us know. Unfortunately, Designer Exchange is not responsible for any of your items that may be lost or damaged by the courier that you have arranged to collect from us.

You need to be 16 or over to sell to us.