At Designer Exchange, we’re committed to making sure that we operate our business as sustainably as possible. Behind every decision we make, recycling and sustainability is at the heart of everything we do.

Shopping preloved fashion is just one way to contribute towards a circular fashion system by helping to extend the luxury life-cycle rather than contributing to landfills. Selling or swapping your unwanted clothes or bags is a great way to give your items a second chance.

Read our Sustainability Policy here.

Designer Exchange offers a 12-month warranty on all items which covers the authenticity of the item. All items are sold pre-loved and prices reflect their condition.

Designer Exchange does not cover damage or faults occurred after purchase.

Designer Exchange sells thousands of items at any one time which have all been meticulously inspected by highly trained authenticators before being purchased and readied for sale. In-house experts are professionally trained to spot any and all inconsistencies.

Designer Exchange can 100% promise that all items for sale are the genuine article so you can buy with security.

The payment methods accepted in-store are American Express, Apple Pay, Visa and Mastercard.

Once an order has been placed online, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.

If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order.

If you've seen something on the website but you're having trouble ordering it online, ask one of our friendly staff members in store to place an order on your behalf to be delivered to your door.

Within 48hours, Designer Exchange offers a refund back to voucher. This voucher is valid for over 1000 years and can be used on anything in-store or online.

Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.

We do not offer a pre-paid returns label but recommend that you use a recognised and efficient courier for your item if you're posting back. If you're returning clothing and shoes, the order must be sent / brought to the Chelsea store only.

Please note: Designer Exchange currently does not accept returns from the Madrid store in the UK and vice versa.

Designer Exchange operates under a scheme where you're charged VAT on pre-owned goods, therefore you cannot claim any back.

Sometimes you may see products in the store that are reduced significantly. These will be marked as 'Sold as Seen' items and are non-returnable.

You may have seen some of the items online are marked as 'In-Store Exclusive'.

This means that those products are not available to be purchased online. They also can't be paid for in another way (such as on the phone) or reserved.

Why do we do this? Simply put, new stores will have exclusive stock for a period of time before their products are available to buy online.

Ensuring that you are comfortable in our stores is one of our top priorities.

Each store is on the ground floor however Birmingham and Chelsea store have more products on another floor. Every member of staff would be thrilled to assist if you let them know what you're looking for.

If you have a certain product in mind that you don't see on the website, you can create an alert for yourself so that you're the first to know when one becomes available to purchase.

Simply sign in and click on the 'Alerts' section of your profile to get started.

You can choose to pay by using either a card, PayPal, Apple Pay, Google Pay, Klarna or with a Designer Exchange voucher.

You can also choose from delivery or Click & Collect.

The cards accepted are Visa, Mastercard, American Express and Maestro.

Please note that when paying by card, Designer Exchange can only ship to the address registered on your online account.

If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details.

If there is any remaining credit after your transaction, a new voucher will be emailed to you.

Simply begin to checkout with the Apple Pay payment option. Then, review the payment information and continue.

Simply begin to checkout with the Google Pay payment option. Then, review the payment information and continue.

When paying with PayPal, you can checkout directly through your existing PayPal account. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout.

From Klarna, Designer Exchange offers ‘Pay in 3’ and ‘Pay Later’ which are both a credit agreement between the Customer and Klarna:

• With Pay in 3 you can pay by dividing the cost into three equal instalments
• With Pay Later, you can pay up to 30 days from the shipment

Both Pay in 3 and Pay Later are available on products between £100 - £1,000.

There will not be any interest, fees or charges for using a debit or credit card from Klarna or Designer Exchange. Klarna accepts most cards except prepaid cards but may not also accept a card that’s due to expire in the near future.

If you order before 12pm Monday to Thursday then your order will arrive the next day.

If you order after this time, your order will be delivered to you within 2 working days.

Please note: Delivery times will be affected by bank holidays & national holidays and the above information covers orders from uk.designerexchange.com to mainland UK.

Delivery costs and destinations are as follows:

• £6.95 - England, Scotland, Wales, Ireland, Guernsey & Jersey
• £15.00 - Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Luxembourg, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands & Turkey
• £24.00 - Australia, Barbados, Brazil, Chile, Egypt, Hong Kong, India, Israel, Japan, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, USA & Vietnam

These prices are subject to change, and that any additional customs / duties will be payable by the recipient. Also, orders cannot be fulfilled to PO boxes.

Please note: Products containing ostrich, crocodile, alligator or lizard are not available for international delivery.

Click & Collect is a free service where an item can be collected from a store instead of being delivered.

Once an order has been placed, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.

If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order, or place the order for delivery instead.

If you would like to cancel an order, you have until it is dispatched.

To cancel, please email Customer Services at [email protected] (or the store it's coming from if you know) with your request and include your order number.

If you would like to cancel an order where you paid via Klarna, you must inform Klarna (and us!) and pause billing by choosing that order in the Klarna App and click “Report a problem”. Once Designer Exchange has confirmed the cancellation, Klarna will update the payments accordingly as well as refund any amounts due.

If an item has been purchased on designerexchange.com then you have 28 days to return the item for a full refund back to the way you paid. If you're returning the entire of your order, you will also be refunded your initial postage.

Your order will have a returns tag attached which must not be tampered with and still be in place to get your full refund.

We reserve the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.

If you're returning clothing and shoes, the order must be sent / brought to the Chelsea store only.

We do not offer a pre-paid returns label but recommends that you use a recognised and efficient courier for your item if you're posting back.

Refunds will be processed after inspection within 10 working days and if receiving a refund by card or bank, they may take a further 5 working days to appear in your account.

Please note that Designer Exchange does not accept returns from the Madrid store in the UK and vice versa.

Join one of our growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred designer brands.

See what jobs we have here today.

Designer Exchange is an equal opportunities employer and welcomes customers from all walks of life.

We are proud to declare ourselves opposed to discrimination in every form. It is not only the right thing to do, but we believe it makes us stronger. Our inclusive culture is what inspires us to connect, progress and grow.

You can view our inclusivity Declaration here.

Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used.

If you want to close your account (in-store or online) at any time, then please just email [email protected] and it will be taken care of.

View our Privacy Policy here.

Within this policy, Designer Exchange hopes to give you a clear understanding of how your data is handled and what options you have as a valued customer.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.

You can view our Cookie Policy here.

Our terms are applicable to the users of the website and any transactions actioned in the stores operated by Designer Exchange or under its licence.

You can view our T&Cs here.