Overview

In order to sell to Designer Exchange, you'll need to be a member if you aren't one already and you'll be provided with one account that will give you access to both the website and the stores.

If you had just an online membership prior to June 2024, you now have a new account that can be used online and in store.

If you had just an in store membership prior to June 2024, our staff can help you migrate your account to this new membership type on your next visit to the store.

Making you a member is a legal requirement so we may buy from you but please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used.

Designer Exchange will only contact you to fulfil business obligations or if you have opted in to receive emails.

Membership Abilities

Membership abilities enable you to perform specific actions on your account when selling your items to Designer Exchange. The abilities are slightly different for selling in-store and online. You can learn more here.

Sell online in a few easy steps:

1. Submit your item for a free and simple quote.
2. Get your quote and accept it (choose if you want the bank transfer or voucher). Please note that you will be unable to halt the process once you accept the price.
3. You will be directed to Royal Mail where you can create a 100% free postage label.
4. Package up your item and hand it to the courier.
5. You must then update Your Account with: ID details, address details and bank details (Designer Exchange cannot proceed without this step).
6. Designer Exchange will authenticate and purchase the item. If the final price is the same as quoted or higher, Designer Exchange will process your order. If the final price is less than quoted, you will be contacted to accept the new price (and given an option for us to send the item back to you, free of charge).

Selling to Birmingham, Manchester, Leeds or Cheshire Oaks

1. Bring your items into your nearest store. You'll be made a member (if you have not previously sold with us before) and the items will be checked over ensuring they are on our current brand list and meet our condition requirements.
2. The team will book your items in and submit a quote on your behalf. If you have more than five items to sell, your wait may be longer.
3. You will then get an email with your offer for you to accept or reject.
4. If you accept the quote, there's no need to return and your item will be packaged and sent to our studio for authentication and an in person valuation. You must fill in your details on the ‘Your Account’ section of the website to proceed.
5. After authentication, if the final price is the same or higher, your order will be processed. If we are unable to buy the item or the price is less after a physical inspection, you will be contacted and options will be given to you. If you dropped your item off in store, collection of the item must be made in person with photographic ID as Designer Exchange will not be able to post items back to you.

Selling to the London Flagship Store

1. Bring your items into the store. You'll be made a member (if you have not previously sold with us before) and the items will be checked over ensuring they are on our current brand list and meet our condition requirements.
2. The team will book in your items and they are to be left with us on site to be priced by our team.
3. You will then get an email with your offer for you to accept or reject.
4. If you accept the quote, there's no need to return and your item will be given to our authentication team. You must fill in your details on the ‘Your Account’ section of the website to proceed.
5. After authentication, if the final price is the same or higher, your order will be processed. If we are unable to buy the item or the price is less after a physical inspection, you will be contacted and options will be given to you. If you dropped your item off in store, collection of the item must be made in person with photographic ID as Designer Exchange will not be able to post items back to you.

DE Knightsbridge Commercial Opening Times

• Monday, Tuesday, Wednesday, Friday & Saturday: 11am-2pm and 3pm-5pm
• Thursday: 11am-2pm and 3pm-7pm
• Sunday: 12pm-2pm and 3pm - 5pm

Important Updates

• If you accept the quote, you will be unable to halt the process once you accept the price.
• If you do not accept the quote, you'll have to return to collect your items.
• Due to demand, DE can no longer offer same day pricing.
• Clothing & shoes can only be accepted into the London Flagship store. Clothing or shoes being brought into the store must first have an online quote. This can be done via the online quote system. This is purely a drop off process for quoted items.

Designer Exchange buys products from different brands ranging from customer favourites of Chanel, Hermès and Louis Vuitton to wardrobe classics from Balenciaga, Gucci and Prada.

Womenswear

You can check the current list for womenswear here. Please note that Designer Exchange cannot currently accept womenswear shoes in sizes UK1, UK2, UK9 or UK10.

Menswear

Within menswear, Designer Exchange only buys from the below brands:

• Alexander Mcqueen
• Ami Paris
• Balenciaga
• Amiri
• Balmain
• Bottega Veneta
• Burberry
• Canada Goose
• Celine
• Chanel
• Christian Louboutin
• Dior
• Dolce & Gabbana
• Fendi
• Givenchy
• Gucci
• Hermès
• Jacquemus
• Jimmy Choo
• Kenzo
• Loewe
• Louis Vuitton
• Moncler
• Off-White
• Palm Angels
• Pangaia
• Prada
• Saint Laurent
• Stone Island
• Tom Ford
• Valentino
• Veja
• Versace
• Vivienne Westwood

Prices are formulated based on a number of factors including, but not limited to:

• RRP
• brand
• style
• age
• condition
• material
• colour
• demand

The prices offered to you are based on a set margin for that designer within that type of item. This means that highly desirable brands like Chanel or Hermès always give you the best profit margin.

All the items Designer Exchange buys must be of a certain standard of quality however, whatever can be purchased, is purchased.

If you're not sure if the item you have will be accepted by Designer Exchange before you sell, either check the breakdowns provided below or submit for a free quote.

Designer Exchange cannot accept handbags or SLGs that:

• are fundamentally damaged (eg: a broken strap)
• have non-functioning closures (eg: clasps, zips or buckles)
• have heavy stains to the material (exterior)
• have missing serial stickers (or serial numbers that cannot be read). This may be acceptable depending on the brand
• do not have their original designer parts (such as a replaced zip)

Designer Exchange cannot accept shoes that:

• have missing or rubbed off / illegible labels
• are overstretched, creased or misshapen (this depends on the area and material)
• are stained, dirty or have a discoloured exterior or interior (normal wear and tear may be okay)
• have signs of previous use such as sweat marks or toe stains
• have broken zips, buckles or other fasteners
• have strong odours such as smoke, moth balls, sweat, damp or perfume
• are in womens sizes UK1, UK2, UK9 or UK10

Designer Exchange cannot purchase clothing that:

• has their designer or care label missing (some vintage pieces may be accepted without labels)
• have stains (such as alcohol, food, coffee, drinks, perspiration, other bodily fluids or make up)
• has strong wear (such as holes, rips, moth holes, pulls, puckering or bobbling)
• has damage to the material from washing, ironing or dry cleaning
• has faded or discoloured fabric
• has been stretched or hardened on materials (such as wool or cashmere)
• has overstretched elasticated fabric (such as on waistbands or in the crotch)
• has thinning fabric (such as in worn out knees)
• has strong odours such as smoke, perspiration, perfume, moth balls, damp or food

Also, please ensure that clothing is washed and cleaned before selling.

Designer Exchange cannot purchase jewellery that:

• has been bent out of shape
• is missing integral components
• is heavily scratched or heavily worn (light wear is okay)
• is missing style/model number

Designer Exchange cannot purchase watches that:

• do not have a working battery (if battery operated)
• are not working for any reason
• have additional holes added (to buckle bracelets)
• have drop marks or cracked glass

Designer Exchange cannot accept sunglasses that:

• are prescription
• have scratches to the lens in the field of vision
• are bent out of shape to the point of unwearable

Designer Exchange cannot accept scarves that:

• have any burns, pulls, holes or other damage (may be okay depending on brand)
• have been stitched up or repaired
• are missing their brand / care label (may be okay depending on brand)

When you're quoted for your item, you're offered two prices: cash and exchange.

The cash option may be offered as a physical cash option in-store or as a bank transfer. This may depend on the value or demand. To accept the bank transfer, please sign into your uk.designerexchange.com account and add your bank account details there. Designer Exchange staff cannot see this information so you are responsible for checking it's correct and current.

The exchange option is a lifetime voucher that can be handed to you or emailed to you. It lasts over 1000 years and can be used in a UK store or on the UK website.

If you have multiple items on an order, Designer Exchange can process some items as the cash value and some as the exchange value but a single item cannot be split. For example, you can sell one item for cash and another for a voucher.

The common reasons for rejection of an item are that it:

• is a brand not purchased
• is in a lesser condition
• is not authentic
• is too dated (not including vintage items)
• is a basic black piece of clothing (currently Designer Exchange is limiting the black basics that are purchased)
• is an outlet piece (however not all outlet piece are rejected)
• has non detachable real fur
• is a product specific to a tech model such as an older phone case
• is an item that Designer Exchange deems undesirable or will not sell well
• is in a size that Designer Exchange is currently not buying

In most cases the rejected items will be posted back to you free of charge. However in no circumstances will the item be returned once you have accepted the quote due to your change of mind.

After the final quotation, if Designer Exchange has not heard from you then your item(s) will be held for 14 days. If the items are not collected within this time frame then they will be treated as abandoned and likely disposed of.

If you have posted your item(s) in after an online quote then Designer Exchange will contact you to see if it is possible to post the goods back to you at no extra cost to yourself.