Designer Exchange is committed to making sure that the company operates the business as sustainably as possible. Behind every decision made, recycling and sustainability is at the heart it.

Shopping preloved fashion is just one way to contribute towards a circular fashion system by helping to extend the luxury life-cycle rather than contributing to landfills. Selling or swapping your unwanted clothes or bags is a great way to give your items a second chance.

Read the Sustainability Policy here.

Every item bought and sold by Designer Exchange is guaranteed to be authentic and comes with a lifetime authenticity warranty from the date of purchase. All items are sold pre-loved and prices reflect their condition.

Designer Exchange does not cover damage or faults occurred after purchase.

Designer Exchange sells thousands of items at any one time which have all been meticulously inspected by highly trained authenticators before being purchased and readied for sale. In-house experts are professionally trained to spot any and all inconsistencies and use AI powered technology. This is called the Double Lock Authenticity Promise.

Using expects mixed with the latest tools in authenticity, Designer Exchange can proudly state that all items for sale are the genuine article.

The payment methods accepted in-store are American Express, Klarna, Apple Pay, Visa and Mastercard.

Once an order has been placed online, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.

If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order.

If you've seen something on the website but you're having trouble ordering it online, ask one of the store staff members to place an order on your behalf to be delivered to your door.

For items purchased directly from one of our stores:

• You have 28 days from the date of purchase to refund it.
• Items must be returned in their original condition, with tags and any relevant packaging or documentation.
• Refunds will be issued using the same payment method used at the time of purchase.
• Please visit the store where the item was purchased or contact our team for assistance.

Please Note:

• If your return is by voucher then you'll get a new voucher back which is valid for over 1000 years and can be used on anything in-store or online. If this was card, you must provide the card you paid with.
• All items must have the returns tag still attached and a valid receipt.
• Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.

• For in-store purchases, you must bring the item into a store as returns cannot be accepted by post.
• Designer Exchange currently does not accept returns from the Madrid store in the UK and vice versa.

Looking for the online returns policy? Have a look here.

Designer Exchange operates under a scheme where you're charged VAT on pre-owned goods, therefore you cannot claim any back.

Sometimes you may see products in the store that are reduced significantly. These will be marked as 'Sold as Seen' items and are non-returnable.

You may have seen some of the items online are marked as 'In-Store Exclusive'.

This means that those products are not available to be purchased online. They also can't be paid for in another way (such as on the phone) or reserved.

Ensuring that you are comfortable in store is one of Designer Exchange's top priorities.

Each store is on the ground floor however Birmingham store have more products on another floor. Every member of staff would be thrilled to assist if you let them know what you're looking for.

If you have a certain product in mind that you don't see on the website, you can create an alert for yourself so that you're the first to know when one becomes available to purchase.

Simply sign in and click on the 'Alerts' section of your profile to get started.

You can choose to pay by using either a card, PayPal, Klarna, Apple Pay or with a Designer Exchange voucher.

You can also choose from delivery or Click & Collect.

The cards accepted are Visa, Mastercard, American Express and Maestro.

Please note that when paying by card, Designer Exchange can only ship to the address registered on your online account.

If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details.

If there is any remaining credit after your transaction, a new voucher will be emailed to you.

Simply begin to checkout with the Apple Pay payment option. Then, review the payment information and continue.

When paying with PayPal, you can checkout directly through your existing PayPal account. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout.

Designer Exchange has partnered with Klarna to make buying now and paying later an easier experience for you. Shop thousands of items online and choose how you want to pay for it.

If you order before 12pm Monday to Thursday then your order will arrive the next day. If you order after this time, your order will be delivered to you within 2 working days.

Designer Exchange is currently trialing a new system with DPD that provides you with a pin to give to your courier. Please check all your communication from DPD ahead of your delivery to see if you need to provide a pin to the courier.

Please note: Delivery times will be affected by bank holidays & national holidays and the above information covers orders from uk.designerexchange.com to mainland UK.

Delivery costs and destinations are as follows:

• £9.95 - England, Scotland, Wales, Ireland, Guernsey & Jersey
• £20.00 - Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Luxembourg, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands & Turkey
• £35.00 - Australia, Barbados, Brazil, Chile, Egypt, Hong Kong, India, Israel, Japan, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, USA & Vietnam

These prices are subject to change, and that any additional customs / duties will be payable by the recipient. Also, orders cannot be fulfilled to PO boxes or hotels.

Please note: Products containing ostrich, crocodile, alligator or lizard are not available for international delivery.

Click & Collect is a free service where an item can be collected from a store instead of being delivered.

Once an order has been placed, you will be emailed once the store has confirmed it is ready for collection. After this, you have 4 days to collect the item and you must show a valid photographic ID such as a driving licence or passport.

If an item is unavailable for Click & Collect, it may be because the store is closed today or tomorrow. Please check the store opening hours for when you can place your order, or place the order for delivery instead.

If you would like to cancel an order, you have until it is dispatched.

To cancel, please email Customer Services at [email protected] (or the store it's coming from if you know) with your request and include your order number.

If you purchased an item through our website and would like to refund it:

• You have up to 28 days to return the item to us.
• Items must be returned in their original condition, with all tags attached and any included packaging or documentation.
• Refunds will be issued using the same payment method used at the time of purchase.
• If you're returning the entire of your order, you will also be refunded your initial postage.
• If you need help with the return process, please contact our support team.

Please note:

• Designer Exchange reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.
• Designer Exchange does not offer a pre-paid returns label but recommends that you use a recognised and efficient courier for your item if you're posting back.
• Refunds will be processed after inspection within 10 working days and if receiving a refund by card or bank, they may take a further 5 working days to appear in your account.
• Please note that Designer Exchange does not accept returns from the Madrid store in the UK and vice versa.

Looking for the in store returns policy? Have a look here.

Join one of the growing teams today and you’ll have the opportunity to help us reshape the luxury fashion industry, whilst learning to buy, sell and exchange thousands of unique, authentic designer items from over a hundred designer brands.

See what jobs are open here.

Designer Exchange is an equal opportunities employer and welcomes customers from all walks of life.

You can view the inclusivity Declaration here.

Please note that Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how it will be used.

If you want to close your account (in-store or online) at any time, then please just email [email protected] and it will be taken care of.

View the Privacy Policy here.

Within this policy, Designer Exchange hopes to give you a clear understanding of how your data is handled and what options you have as a valued customer.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.

You can view the Cookie Policy here.

All terms are applicable to the users of the website and any transactions actioned in the stores operated by Designer Exchange or under its licence.

You can view the T&Cs here.

1. Eligibility

By signing up for Designer Exchange marketing emails, entrants are eligible for a chance to win a prize each month for up to £250.

2. Entry Period

The giveaway will run for three months, from 1st March 2025 to 30th May 2025. Each giveaway will start on the 1st of the month and close on the last Friday of that month. The start time for each giveaway will be 12:00 am (GMT) on the respective start date, with the entry deadline at 12:00 am (GMT) on the last Friday of the month. Entries will only be valid for the giveaway in the month they are submitted, and participants will need to sign up each month to be in with a chance of winning that month’s prize.

3. Entry Restrictions

Employees of the Designer Exchange, their families, agents, individuals or companies directly associated with Designer Exchange and/or anyone else professionally connected with this Promotion are prohibited from entering. These Promotions are open only to legal residents of the United Kingdom aged 18 or over.

4. Winner Selection

One winner will be randomly selected on the last working day of each month via our email system (Klaviyo). To qualify as a valid winner, the entrant must still be subscribed to Designer Exchange marketing emails at the time of selection.

5. Notification

The winner will be contacted directly via email on the last Friday of each month.

6. Prize

The respective month’s prize is a surprise accessory, small leather goods, or piece of jewellery selected by Designer Exchange. The winner will be selected at random and contacted via email given at the time of subscription to provide postal address details. The prize will be shipped directly to the winner’s provided postal address within 14 days from the date of confirmation of the postal address.

All prizes are non-transferable, are not exchangeable and there are no other alternatives available in whole or in part. The Winner will be required to respond to confirm eligibility plus acceptance of the voucher within 48 hours of initial contact. In the event a winner does not respond to communications within 48 hours of initial contact, the Promoter reserves the right to disqualify that winner and declare another entrant as a winner based on the above ‘Winner Selection’ criteria.

If the Entrant does not respond to communications within 48 hours of initial contact, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded to the winner announced and will be given to the another winner that will be subsequently decided. This process will continue till the winner who is willing to accept the prize is finalised. The winner will be sent the voucher within 5 days of them accepting their prize.

7. Data Privacy

Personal information will be handled in accordance with our Privacy Policy and will be used for email marketing purposes.

The Promoter will only use the personal details supplied for the administration of the promotion, that is, for the email marketing purpose for which the entrant duly agrees to and for no other purpose unless we have your consent. In case the entrant wishes to unsubscribe to the email marketing purpose any time in the future they can click the unsubscribe option at the bottom of the emails and their email address will be deleted from our system. Please see the Designer Exchange privacy policy here.

The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.

If for any reason the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the Promotion.

By entering this Promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions.

The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.

Full Terms and Conditions

Designer Exchange is hosting a promotion from the 29th May 2025 to 30th May 2025.

This promotion is in person in our Cheshire Oaks Store located at Unit 174, McArthurglen Designer Outlet Centre, Kinsey Road, Ellesmere Port, Cheshire, CH65 9JJ only.

This promotion is to offer entrants the opportunity to win a Miu Miu Cardholder including the original box worth £210.

To Enter:

To enter the promotion, entrants must visit our Cheshire Oaks Store in person between 10:00 am and 10:00 pm on either 29th May 2025 or 30th May 2025. During the visit, a member of staff will provide each entrant with a unique entry code.

After receiving the code, entrants must follow our new WhatsApp Broadcast Channel; and send a WhatsApp message to our Cheshire Oaks number (07857990364) containing the entry code along with their full name.

The code remains valid for submission until 11:59 pm on 30th May 2025. A member of the Cheshire Oaks team will add each entrant as a contact to ensure that all entries are properly recorded. These promotions are open to UK residents only aged 18 or over. Employees of the promoter, their families, agents or anyone else professionally connected with this promotion are prohibited from entering.

Prize:

The prizes for the respective promotion with details mentioned below is a Miu Miu cardholder including its original box worth £210.

There will be 1 winner, which will be chosen randomly via https://wheelofnames.com (a random prize generator software) where all names of the entrants will be put by a member of the Cheshire Oaks team. The Cheshire Oaks Team will check that the winner has completed both steps required in order to have a valid entry i.e. join our new WhatsApp Channel and have texted the secret code - followed by their full name' to the Cheshire Oaks WhatsApp number. Should the winner have not completed all the requirements for entry, their name will be removed and the wheel will be re-spun to pick another winner - this process will repeat until a valid winner is drawn.

The promotions are in no way sponsored, endorsed or administered by, or associated with WhatsApp, Instagram or Tik Tok or any other social media on which the intimation of the promotion and its terms will be made.

You must comply with rules governing the use of WhatsApp, Instagram or TikTok or any other social media.

Winner Notification:

• The winner will be contacted on their registered mobile number via Cheshire Oaks WhatsApp number (07857990364 ) on the 2nd June 2025. The winner will then have 48 hours to respond and accept the prize by sending proof of age and UK residency.
• The winner will then be asked to send over their UK address where they would like their prize to be sent to.
• The winner will be required to respond to confirm eligibility plus acceptance of the prize within 14 days of initial contact. In the event a winner does not respond to communications within 14 days of initial contact, the Promoter reserves the right to disqualify that winner and declare another entrant as a winner based on the above ‘Winner Selection’ criteria. If 2 Entrants do not respond to communications within 14 working days of initial contact, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded to the winner announced and will be given to the another winner that will be subsequently decided. This process will continue till the winner who is willing to accept the prize is finalised.
• The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.

Receiving the prize:

• The prize will be delivered to the winner via our standard delivery service.
• The prize is non-transferable and non-refundable and Designer Exchange holds no liability for the loss or damage to the item after transit.

Privacy:

The Promoter will only use the personal details of the entrants like name, phone number and/or WhatsApp number and, winner’s address in addition to above two;supplied for the administration of the promotion and for no other purpose unless we have your consent.

Data Removal Requests:

Entrants may request the deletion of their contact number from our records at any time. Upon receipt of such a request, we will take prompt and reasonable steps to permanently remove the number from our systems and cease all further communication via that number. This action is irreversible and precludes any future contact from us through the deleted number.

Broadcast Channel Participation:

Participation in our WhatsApp broadcast channel is strictly voluntary. Entrants may opt out at any time by unfollowing or exiting the broadcast list, after which they will no longer receive messages, updates, or promotional content from us via that channel.

Please see the Designer Exchange privacy policy here.

Disclaimer:

If for any reason the promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the promotion.

Further, if due to any technical failure of the computerised system, Designer Exchange is not able to conduct the promotion on the designated day/days, then the promotion for those days will be deferred and the promotion deadline would be extended by that many days, subject to the fixing of the system.

Designer Exchange is not responsible for delays, cancellations, or changes due to unforeseen circumstances, including but not limited to acts of nature, technical failures, or regulatory changes.

The Promoter accepts no responsibility for entries submitted using a third party’s phone or WhatsApp account. Any such entries will be deemed to have been submitted with the account holder’s consent, and the Promoter shall not be liable for any disputes arising from the unauthorised use of another person’s device or contact details.

At any time, you will have the free will to be able to withdraw this consent and inform Designer Exchange in writing.

By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions.

The Promoter’s decision is binding in all matters relating to this promotion.