TERMS & CONDITIONS

1. INTERPRETATION AND SCOPE

These terms are applicable to the users of the website and any transactions done in the stores operated by Designer Exchange or under its licence. The domain name designerexchange.com and all subdomains, (hereinafter referred to as "Website") is owned by Designer Exchange LTD.

Scope - Your use of this website and in-store services are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference.

If you transact on the website or in-store, you agree to be bound by the Terms of Use. You shall be subject to the policies that are applicable to the website and stores for such transactions and/or access.

By mere use of the website, you shall be contracting with Designer Exchange Limited and these Terms of Use including the policies constitute your binding obligations with Designer Exchange.

2. DEFINITIONS

1. "Affiliates" means any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with Designer Exchange which compensates the affiliate for transactions resulting from business directed to the Designer Exchange by the affiliate.

2. “Attributes” means and includes the characteristics of the product which are tangible in nature like size, color, smell, product design, weight, etc; and intangible aspects like quality, and aesthetics. The attributes of the products which are shown on the website may differ on certain occasions as compared to the product that may be delivered via ‘Click and Collect’ or as compared to that is available in store. (Product attribute is given in Clause 3.5)

3. "Designer Exchange" includes Designer Exchange Limited and its group companies and any of the stores run by its franchisees.

4. "Cookies" means small text files which the Designer Exchange website places on your device to store information about your shopping session and to identify your device.

5. "Customer" or means a person or organisation that buys, sells or exchanges products with Designer Exchange in store or online.

6. "Buy" shall mean purchase of any Product by a Customer from Designer Exchange.

7. "Sell" shall mean any Product sold by a Customer to Designer Exchange.

8. "Exchange" shall mean an act of giving one thing and receiving a voucher.

9. “Voucher” shall mean a Designer Exchange voucher redeemable only in a Designer Exchange store or on the Website

10. “Click & Collect” means a way of buying something in which the Customer orders and pay for it on the internet, then collects it from the shop

11. “Layaway” means part-paying to secure a product for later purchase.

12. "Personal Information" means the personal details provided by you at the time of registration or at the time you become a member and/or any subsequent information that you provide after or before the registration;

13. “Picked” means that the e-commerce order placed on the website is accepted.

14. "Product/s" means chattels real (movable property) bought, sold or exchanged between the Customer and Designer Exchange, and also those products that are sent to Designer Exchange for sale but for which the transaction has not yet been completed. It also includes all items listed for sale online and in-store.

15. "Product Description" means that part of the website where the description of the particular Product is provided.

16.”Second-hand” means the product has been owned and used by someone else before and is not brand new.

17. "Store" means a Designer Exchange retail store.

18. "User" means a person who uses or accesses this website including a Customer.

19. "Website" means the website located at ‘designerexchange.com’ and its subdomains, and any subsequent URL which may replace it without any prior notice.

3. DESCRIPTION OF PRODUCTS

3.1 If a Product is priced incorrectly in-store or online, or scans at the wrong price at the till, Designer Exchange is under no obligation to honour it under the Sale of Goods Act. Should this error happen, Designer Exchange will offer the item at the correct price or refuse the transaction and withdraw the Product from sale until fixed.

3.2 Designer Exchange reserves the right to change the sell price of any item, rent the item out, lend the item, gift the item or sell it on a third party platform once ownership has been transferred to Designer Exchange.

3.3 The RRP (recommended retail price) is correct as of the time that the Product was purchased by Designer Exchange.

3.4 Additional elements - such as extra straps or a designer dust bag - are subject to availability.

3.5 The Product attributes (otherwise known as ‘features’), including Product descriptions, Product images and condition descriptions (or ratings), are guidelines only and do not represent the finished Product or the sell price.

3.6 All Products are second-hand unless specifically stated.

3.7 Designer Exchange is not affiliated with any of the brands that are traded.

3.8 Designer Exchange has the right to end, or amend, a price reduction promotion or competition at any time without any notice.

3.9 The contract between Designer Exchange and the Customer, in respect of the Products, comes into existence when the order has been accepted by Designer Exchange (or vice versa) in accordance with these Terms of Use.

3.10 For the purposes of maintaining appropriate demand and supply, avoiding major price fluctuations and stock availability for the benefit of all Designer Exchange Customers, Designer Exchange reserves the right to limit the number of buys or sales by an individual Customer, at any time.

3.11 Occasionally there may be information on the Designer Exchange sites or in the service that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers,delivery charges, transit times and availability. Designer Exchange reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

4. MEMBERSHIP

4.1 Designer Exchange offers both online and in-store memberships. These are not interlinked at present.

4.2 Memberships are not required to buy a Product in-store however this may be offered.

4.3 Membership is mandatory to Purchase a Product online.

4.4 Membership is required to sell or Exchange Products in-store or online.

4.5 When selling online, Designer Exchange will create an in-store membership alongside the online membership. Customers will need to provide information within the ‘Seller ID’ section on ‘Your Account’ on the ‘designerexchange.com’ website. This is required to process the transaction.

4.6 Photographic ID is required for registration of an in-store membership. This must be an in-date and valid UK driver’s license or passport.

4.7 All Customers with a membership must be eighteen [18] years of age or older.

4.8 Users seventeen [17] or under may only use the Designer Exchange website with involvement of a parent or guardian.

4.9 The Personal Information which the Customer is required to provide when registering must be true, accurate, current and complete in all respects.

4.10 The Customer must update their online and in-store account to reflect any changes to personal information.

4.11 The Customer must agree not to impersonate any other person or entity or to use a false name or a name that they are not authorised to use.

4.12 The Customer must only have a maximum of one [1] in-store membership and one [1] online membership.

5. BUYING FROM DESIGNER EXCHANGE

5.1 Any order placed online will be considered as a binding contract and the order will be dispatched by Designer Exchange unless it has been cancelled by Designer Exchange or the Customer.

5.2 Designer Exchange may cancel an order in the case of a Product that is unavailable, damaged or if proper payment has not been made by the Customer.

5.3 Designer Exchange may also cancel the order if the Customer doesn’t meet the eligibility criteria or is in breach of the Terms of Use.

5.4 Designer Exchange reserves the right to refuse any order placed for any reason.

5.5 An order can be cancelled by the Customer until the time it has been dispatched from the store. After the order has been accepted by Designer Exchange (picked) then the order can only be refunded and not cancelled.

5.6 The Customer is responsible for the costs, damages and liabilities associated when returning an item or items to Designer Exchange.

5.7 The payment methods accepted online are PayPal, Apple Pay, Google Pay, American Express, Visa, Mastercard and Klarna.

5.8 The payment methods accepted in-store are American Express, Visa and Mastercard.

5.9 Designer Exchange does not currently accept bank transfer or layaway.

5.10 Designer Exchange reserves the right to request to see valid photographic ID upon the collection of a Click & Collect order. A reference pertaining to the ID will be taken and held on record for a minimum of 120 days and a maximum of 150 days.

5.11 Only the Customer who placed the Click & Collect order may collect. Designer Exchange reserves the right to cancel an order when this is not adhered to.

5.12 For a Click and Collect order, the Customer should not visit the store until they have been contacted with the information that the order is ready to collect.

5.13 If the Customer fails to collect the Click & Collect order within the given collection period, the order will be cancelled, it will no longer be available for collection and the payment will berefunded.

5.14 Designer Exchange shall not be liable for any losses or expenses suffered, or any disappointment caused by the Customer's failure to collect the order before or after the given collection period, if the Customer fails to provide appropriate documentation to collect the order, or if the fitting rooms are unavailable at the time of collection.

6. USING KLARNA

6.1 Designer Exchange offers ‘Pay in 3’ and ‘Pay Later’ which are both a credit agreement between the Customer and Klarna - also known as ‘Klarna Bank AB UK Branch’.

6.2 To use Klarna on designerexchange.com, the Customer must be a UK resident, over eighteen [18] years old and have a valid payment card (the card must be in the Customer’s name, must not have expired and has enough money available to cover all the instalments).

6.3 Klarna may carry out a limited credit search on the Customer at a credit reference agency. This is a soft credit check, and will not affect the Customers credit score.

6.4 Klarna will store the Customers card details on their systems and use these details to approve future payments. Klarna’s Privacy Policy can be read and understood here.

6.5 Pay in 3

6.5.1 The Customer can pay for a Product by dividing the cost into three [3] equal instalments. Klarna accepts most cards except prepaid cards and may not also accept a card that’s due to expire in the near future. There will not be any interest, fees or charges for using a debit or credit card from Klarna or Designer Exchange.

6.5.2 The Customer is able to make payment early through the Klarna App. If a payment is made earlier, and the balance cleared Klarna will not continue charging the bank card.

6.5.3 At the point of purchase Klarna will freeze the first of the three [3] instalments on the card used. This means the Customer will not be able to spend this money on anything else. Once Klarna has received confirmation that the Product has been shipped, the first of the three [3] payments will be taken from the card automatically using the frozen amount. If the Product is not shipped, Klarna will unfreeze the money. The second payment will be taken thirty [30] days after the first payment, and the last one will be taken sixty [60] days after the first payment.

6.5.4 If the Customer’s bank card is cancelled, the Customer will still have to pay Klarna any money owed. If the card details change between the purchase and the final payment, the Customer must tell Klarna the new details (this can be done online).

6.5.5 If the Customer cancels the order, the Customer must inform Klarna and pause billing by choosing that order in the Klarna App and click “Report a problem”. Once Designer Exchange has confirmed the cancellation, Klarna will update the payments accordingly as well as refund any amounts due. Refund processing times may vary and can take up to fourteen [14] days.

6.5.6 Refunds for ‘Pay in 3’ are processed depending on the status of the payment schedule, how much has been paid and if Designer Exchange has processed a full or partial refund. If the Customer is due a full refund, Klarna will cancel any remaining payments and refund anything already paid to the bank card. If the Customer is due a partial refund, Klarna will deduct the amount from the outstanding balance first. Klarna will then refund the difference to the card. If the partial refund is less than the remaining balance, Klarna will deduct the amount from the outstanding balance. Klarna will then spread the remaining balance evenly over the remaining payments.

6.5.7 If Klarna cannot take the first instalment from the card, Klarna will let the Customer know, and try up to two [2] times again to take the money. If Klarna cannot take the money after two attempts, Klarna will roll the missed payment over to the second instalment. If Klarna cannot take the second instalment, Klarna will attempt two [2] more times. Then Klarna will roll it over to the next and final instalment. If Klarna still cannot take the payment, Klarna will try again twice more. If Klarna is still not successful, Klarna might ask the Customer to pay the outstanding amount directly or use a debt collection agency to collect the money. Not paying might also mean the Customer cannot use Klarna in the future.

6.6 Pay Later

6.6.1 With ‘Pay Later’, the Customer can pay for something up to thirty [30] days from the shipment of the Product. Klarna accepts most cards except prepaid cards and may not also accept a card that’s due to expire in the near future. There will not be any interest, fees or charges for using a debit or credit card from Klarna or Designer Exchange.

6.6.2 If the Customer would like to pay off the balance before the thirty [30] days is up, the Customer can make a payment early through the Klarna App.

6.6.3 Klarna ‘Buyer Protection’ which means, for example, that the Customer does not have to pay for the Product until the Customer has received them. Klarna will assist the Customer with any issues related to the purchase. For more information and instructions please see here.

6.6.4 If the Customer cancels the order, Klarna will cancel the outstanding payment that’s due. If the Customer wants to return part of the order, the Customer will only have to pay for the Products the Customer wants to keep.

7. RETURNS POLICY

7.1 When purchasing in-store, the Customer is entitled to return an unwanted item within forty-eight [48] hours of sale for a full priced refund to a Designer Exchange voucher.

7.2 When purchasing online, including Click & Collect orders, the Customer is entitled to return an unwanted item for a full refund back to the original method of payment. the Customer must notify Designer Exchange of their intention to return with fourteen [14] days of delivery, the Customer then has a further fourteen [14] days to return the order.

7.3 Designer Exchange will only accept returned Products that are accompanied by both a valid proof of purchase for the Products and containing all that was sold with the original Product - excluding postage packaging.

7.4 All returned Products are subject to a re-authentication test. Designer Exchange does not accept the following as a guarantee of lack of authenticity of the Product:

  • certificates from third-party authentication sites, persons or groups.
  • general opinions or information from third-party authentication sites, persons or groups.
  • comparisons to items listed for sale on the internet.
  • a competitor’s choice to not buy the Product.

7.5 UK orders should only be returned to the UK and to the store as indicated by the up-to-date FAQ section. Designer Exchange shall not be liable for any losses or expenses suffered if a Customer returns an item to the wrong location, whether by post or in person.

8. DELIVERY

8.1 Delivery is deemed to take place when Designer Exchange or a courier hands over the Product to the Customer.

8.2 Designer Exchange is only able to deliver orders to the billing address on the debit / credit card used for the transaction or to the registered address of the PayPal account used for the transaction.

8.3 Designer Exchange is not liable for any missed delivery due to an incorrect or incomplete address entered by the Customer.

8.4 Late delivery of Products does not entitle the Customer to reject the Products or cancel the order.

8.5 Delivery times given are estimates only and the Customer is not entitled to a refund on delivery costs should an order take longer to be delivered than estimated.

8.6 Delivery charges are subject to change at any notice.

8.7 All additional customs or duties will be payable by the Customer.

9. PRODUCT WARRANTY

9.1 Designer Exchange offers a twelve [12] months warranty on all items covering authenticity only.

9.2 All Products sent to Designer Exchange for refund or return under warranty are made pursuant to a shipment contract. Prior to Designer Exchange receiving such Products the risk of loss and title for such Products remains with the Customer.

9.3 This warranty does not cover physical damage, damage or failures which result from general wear and tear, weather damage, dye transfer, accident, misuse, abuse, neglect, mishandling, misapplication, improper maintenance, and alterations, repair or dry cleaning by anyone other than Designer Exchange or an agent approved by Designer Exchange.

9.4 As per the Consumer Rights Act 2015, Products purchased in-store or online, which are faulty, will be refunded in full within thirty [30] days of delivery or collection. Faulty items can be described as not of satisfactory quality or not fit for purpose. This does not include accidental damage, normal pre-owned wear, wear through usage or wear or damage not noted within the fourteen [14] days.

9.5 After thirty [30] days from delivery or collection Designer Exchange reserves the right to refuse any refund request unless the product is deemed inauthentic by Designer Exchange.

10. SELLING TO DESIGNER EXCHANGE

10.1 Booking In Process & Preliminary Quotes

10.1.1 Appointments may be limited. Please see the FAQ for the current limitations.

10.1.2 Any preliminary quotes provided in person, by email or over the phone are not final offers or purchases and may be changed or removed for any reason at any time by Designer Exchange.

10.1.3 Designer Exchange reserves the right to not offer a quote on any item or to any Customer for any reason.

10.1.4 A pre-paid label may be offered if the Customer is sending the Product from mainland UK. This is not a guarantee that the Product will be purchased.

10.1.5 The value Designer Exchange offers for Products may be adjusted upon receipt depending on their condition, their quantity or the commercial needs of the business.

10.1.6 Once an online preliminary quote has been issued, the Customer has an obligation to dispatch the Products to sell to Designer Exchange in a timely manner. After thirty [30] days a new quote will need to be submitted.

10.2 Authentication & Valuation Testing

10.2.1 All Products sent via post to Designer Exchange are made pursuant to a shipment contract. Prior to Designer Exchange receiving such Products the risk of loss and title for such Products remains with the Customer.

10.2.2 Customers must ensure that all parts of the order are given to Designer Exchange at the same time. Should Designer Exchange receive only part of the order, Designer Exchange may not be able to complete the transaction or will only process the Products that Designer Exchange has received. Designer Exchange will not take responsibility for incomplete orders.

10.2.3 While Designer Exchange will make every effort to look after Products left by Customers for authentication and valuation testing, they are left at the Customer’s own risk.

10.2.4 Designer Exchange reserves the right to send photographs of customer’s Products to a third party company for a second opinion.

10.2.5 Designer Exchange reserves the right to transfer the Customer’s Products internally from one Designer Exchange location to another for the purposes of authentication.

10.3 Purchasing & Processing

10.3.1 By submitting an item for sale at Designer Exchange, Customers guarantee that the item is free from finance or theft, and is guaranteed authentic. In case the Product is later found out to be stolen, or encumbered and/or fake, Designer Exchange reserves the right to pursue legal remedy (both civil and criminal) against the Customer.

10.3.2 Once an in-store or online final quote has been issued, the Customer must respond within fourteen [14] days or the Products will be treated as Abandoned Products (see 9.4).

10.3.3 Designer Exchange issues payment on the basis of details provided by the Customer and shall not be liable for payment made to the wrong account or to a non-existent account due to incorrect details.

10.3.4 Estimated or marketed purchase times such as the forty-eight [48] hour payment message are guidelines only, do not include weekends / bank holidays and subject to change at any time and for any reason.

10.3.5 Estimated or marketed purchase times such as the forty-eight [48] hour payment message do not include any time waiting on a Customer's response. Some Products also may take longer to process due to additional authentication processes and orders with over three [3] items will take longer than forty-eight [48] hours.

10.3.6 Once the final quote has been accepted then the transaction will be processed and this will be final. It cannot be unprocessed at the request of the Customer.

10.3.7 Designer Exchange reserves the right to refuse to purchase any Product for any issues relating to stock management, price, authenticity or the financial situation of the company.

10.3.8 Title of the Products and ownership shall pass to Designer Exchange once the purchase has been made and the payment method raised.

10.4 Failed, Rejected & Abandoned Products

10.4.1 Rejected Products are potential purchase orders that have not been completed by either Designer Exchange refusing to purchase or the Customer rejecting the final quote.

10.4.2 After the final quotation, Customer’s Products are held for fourteen [14] days. After fourteen [14] days they are classed as Abandoned Products and Designer Exchange will, subject to authenticity, either dispose of them at the Customer's expense or adjust onto stock for general sale.

10.4.3 Designer Exchange does not ship, post or deliver abandoned or rejected Products. the Customer will need to collect the items or can arrange for a courier to pick them up at their own expense.

10.4.4 Abandoned or rejected Products can only be given to the original Customer.

10.4.5 Designer Exchange reserves the right, in extreme situations, to post rejected or Abandoned items back to the Customer’s registered address on their online or in-store membership. Designer Exchange is not liable should the address be incorrect or it is lost in transit.

11. INCLUSIVITY

11.1 Designer Exchange is an equal opportunities employer and welcomes Customers and staff from all walks of life.

11.2 No job applicant, employee or Customer receives less favourable treatment in recruitment, promotion or development on the grounds of their race, nationality, sex, sexual orientation, marital status, disability, class, age, political beliefs, religious beliefs or for being a member - or not - of a trade union.

11.3 The Designer Exchange Inclusivity Declaration can be read and understood here.

12. SUSTAINABILITY

12.1 Designer Exchange is committed to operating the business as sustainably as possible.

12.2 The Designer Exchange Sustainability Policy can be read and understood here.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 All content included on the Designer Exchange website or displayed in-store, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Designer Exchange or its content suppliers and protected by UK and international copyright laws.

13.2 Designer Exchange and other marks indicated on Designer Exchange’s website and/or store are registered trademarks of Designer Exchange, or its subsidiaries, in the UK and other countries.

13.3 Designer Exchange and other graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Designer Exchange or its subsidiaries.

14. EXPORT LIMITATION

14.1 Certain Products sold by Designer Exchange may have been purchased from outside the United Kingdom under certain agreements that restrict or forbid subsequent re-exportation from the United Kingdom. the Customer should not export any Product sold by Designer Exchange without first obtaining all appropriate approval from the relevant authorities.

14.2 If Designer Exchange is unable to post exotic goods internationally, we will cancel the orders that are placed. This includes, but isn't limited to, products containing or made from snakeskin, python, ostrich, alligator, crocodile, lizard species, peccaries, elephants and many other species.

15. LIMITATION OF LIABILITY

15.1 While Designer Exchange will use reasonable endeavours to verify the accuracy of any information on the website or displayed in the store, Designer Exchange makes no warranties, whether express or implied in relation to its accuracy.

15.2 Designer Exchange will not be liable, in contract, tort for:

  • Any economic losses.
  • Any loss of goodwill or reputation.
  • Any special or indirect losses suffered by the User as per the Terms of Use.

15.3 Designer Exchange’s liability whether in contract, tort or otherwise in respect of any defect in the Products or for any breach of the Terms of Use or of any duty owed to the Customer in connection herewith shall be limited in the aggregate to the price of the Products in question.

16. SEVERANCE

16.1 If any part of the Terms of Use shall be deemed unlawful, voidable or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.

17. INDEMNITY

17.1 All Users and Customers agree to indemnify Designer Exchange fully from any third party claims arising out of their negligence.

18. NOTICE

18.1 Any notice given under or pursuant to these Terms of Use may be sent by hand or by post or by registered post or by recorded delivery. It would first be received by the addressee in normal business hours.

18.2 Designer Exchange can be contacted by emailing designerexchange.wecare@webuy.com

18.3 The head office address is as below. Please note that this location is not able to receive unwanted purchases, process orders or has Designer Exchange staff on site daily. Designer Exchange LTD Unit A , Greycaines House 21 Greycaine Road Watford WD24 7GP

18.4 The registered company name and address is as below. Please note that this location is not able to receive unwanted purchases, process orders or has Designer Exchange staff on site daily. Designer Exchange LTD Sterling House Fulbourne Road London E17 4EE

18.5 The Company registration number is 08643207.

19. APPLICABLE LAW AND DISPUTE RESOLUTION

19.1 While transacting with Designer Exchange, all users agree to be bound by the laws of England, Wales, Scotland and Northern Ireland.

20. DATA PROTECTION

20.1 Designer Exchange considers Customers’ and users’ privacy paramount. By placing an order on the website, or using a service in a Designer Exchange store, the Customers consent to the collection, use and transfer of their personal data under the terms of the Privacy Policy.

20.2 The Designer Exchange Privacy Policy can be read and understood here.

21. FORCE MAJEURE

21.1 Designer Exchange shall not be liable for any default due to any Act of God, war, strike, lockout, pandemic, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of Designer Exchange.

22. DESIGNER EXCHANGE RIGHTS

22.1 Designer Exchange reserves the right to Change the Terms of Use from time to time, and users’ continued use of the website (or any part thereof) following such change shall be deemed to be an acceptance of such change.

22.2 Upon changes to the Terms and Conditions, Users will be prompted to accept or reject these updated terms. If users do not agree to any change to the conditions then they must immediately stop using the website.

23. THIRD PARTY LINKS

23.1 Designer Exchange shall not be responsible for the contents of any third parties, provided to users or Customers by a link on the website or otherwise.

24. COOKIES AND OTHER TECHNOLOGIES

24.1 Designer Exchange uses cookies to understand Customers’ use of the Designer Exchange Services; improve their user experience and enable personalised features and content; optimise the advertisements and marketing; and to enable third-party advertising companies to assist Designer Exchange in serving ads specific to their interests.

24.2 The Designer Exchange Cookie Policy can be read and understood here.

PRIVACY POLICY

You are here because you want to learn more about what Designer Exchange does with your personal information and who controls that information. Within this policy Designer Exchange hopes to give you a clear understanding of how your data is handled and what options you have as a valued customer.

Designer Exchange Ltd (referred to as we or us in this policy), a company incorporated in England and Wales with registered number 08643207 whose registered office is at Sterling House, Fulbourne Road, London, E17 4EE, collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

References to us in this privacy notice are also made in respect of the network of franchisees who operate under the Designer Exchange Ltd brand. We may need to share your personal information between us so that we can provide our services to you, but we will ensure that your information is only shared between the parties who need to know it and is never generally available within the network.

How do we collect your data?

We collect most of this personal information directly from you – in person, by telephone, text, or email or via our website and apps. We only ask for the information that is relevant to help us build an account with you.

We may also collect information:

  • from a third party with your consent, eg your bank or building society;
  • from cookies on our website—for more information on our use of cookies, please see the section on cookies, below; and
  • via our IT systems, eg door entry systems and reception logs, automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems.

Our websites are not intended for children under the age of 13 and we do not knowingly capture their data without parental consent.

This is applicable to the following in the UK Region:

  • Designer Exchange In Store
  • Designer Exchange Online (uk.designerexchange.com)

To help us provide superior service, Designer Exchange Ltd may share your information within the Designer Exchange Ltd Group. The Designer Exchange Ltd Group includes Designer Exchange Ltd, our franchisees, our subsidiaries and our affiliates who will take steps to safeguard it in accordance with Designer Exchange Ltd privacy policy. This also includes data analysis projects where we look to review our business direction and keep Designer Exchange Ltd competitive.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Our stores use CCTV to record images for the protection of staff and customers and the prevention and detection of crime. Our CCTV can also be used for staff training where relevant.

For online transactions to ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018 and other Data Protection laws applicable at the time.

Our use of personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:

  • to comply with our legal and regulatory obligations;
  • for the performance of our contract with you or to take steps at your request before entering into a contract;
  • for our legitimate interests or those of a third party; or
  • where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

We will use your personal information for the following reasons:

  • Informing you about the services we offer,
  • entering into a contract with you and delivering the services you ask for;
  • taking direct debit and/or debit and credit card payments; and
  • recording transactions.

Do we share your information?

We will not share any of your data without your consent. Please see below exceptions to this rule:

  • We will, from time to time use external auditors to try and continuously improve our systems and the integrity of your data.
  • In relation to our online service we provide your contact details to third party groups that will contact you in relation to the quality of the service we provide.
  • To work alongside Law enforcement for their investigations.

Cookies

As is standard practice on many corporate websites, the Designer Exchange Ltd website uses "cookies" and other technologies to collect information. The cookies policy can be found here.

Third Party

Designer Exchange Ltd do not broker or pass or sell any information of their customers to any external agency.

However, Designer Exchange Ltd may from time to time include links to third-party websites, plug-ins and applications. Please be advised that we do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the sites privacy policy.

Marketing

When you sign up to our online memberships we give you the opportunity to opt into our email communication to keep you up to date with news, competitions, product alerts and offers. Of course, you have the option at any time to change these preferences by going online into your account. We will honour your choices.

If you have a store account then please pop into your local branch and we can make the necessary changes to reflect your preference.

What rights do you have?

You have the following rights, which you can exercise free of charge:

  • Access:

    The right to be provided with a copy of your personal information (the right of access)

  • Rectification:

    The right to require us to correct any mistakes in your personal information

  • To be forgotten:

    The right to require us to delete your personal information—in certain situations

  • Restriction of processing:

    The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data

  • Data portability:

    The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

  • To object: The right to object:
    • at any time to your personal information being processed for direct marketing (including profiling);
    • in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.
  • Not to be subject to automated individual decision-making:

    The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner's Office (ICO) on individuals' rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email our Data Protection Officer—see below: 'Contact Information'; and
  • let us have enough information to identify you (eg your full name, address and customer or account number);
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know what right you want to exercise and the information to which your request relates.

How long will my information be retained for?

We will only keep hold of your data for as long as it is required by Designer Exchange Ltd to continue both a relationship with yourself and to fall in line with Legal requirements which include but not limited to Law Enforcement partnerships and 12 month warranties.

Where your personal information is held?

Information may be held at our offices and those of our group companies, franchisees, third party agencies, service providers, representatives and agents as described above.

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: 'Transferring your personal information out of the EEA'.

Transferring your personal information out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:

  • with our offices outside the EEA;
  • with your and our service providers located outside the EEA;
  • if you are based outside the EEA;
  • where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

Some non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. To obtain a copy of those clauses please contact our Data Protection Officer (see 'How to contact us' below).

Contact information

Designer Exchange Ltd have put into place a Data Protection team to deal with your enquiries on a daily basis. If you have any questions then please get in contact with us either by email privacy@webuy.com or alternatively you can contact us via post:

    Compliance Manager/Data Controller
    Designer Exchange Ltd
    21 Greycaine Road
    Watford
    WD24 7GP
    United Kingdom

We want to be your first contact option in relation to anything you are unhappy about in relation to your query, but you have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you continue to be dissatisfied with our service. (www.ico.org.uk/concerns)

This policy can be updated from time to time to fall in line with changes that are required. By reading this policy you agree to continue your relationship with Designer Exchange Ltd. If you wish to withdraw consent then please see the 'What rights do I have' section for your options.

COOKIE POLICY

COUNTERFEIT GOODS POLICY

Counterfeit Goods Policy

All products purchased and sold by Designer Exchange are authentic and covered by a 12 month authenticity warranty from the point of purchase.

Designer Exchange does not buy or sell counterfeit products. Fake products are illegal and not tolerated in Designer Exchange stores or on the designerexchange.com website.

Fake or counterfeit goods include designer accessories, clothing and shoes that use or bear the brand name, logo, motif or trademark of a company that did not manufacture the item.

Knowingly selling counterfeit goods to Designer Exchange may result in the closure of the customer’s account in addition to other actions.

SUSTAINABILITY POLICY

Counterfeit Goods Policy

We have seen a huge shift in the shopping habits and priorities of shoppers in recent years, which has been accelerated even more so in the last year due to the global COVID-19 pandemic. There’s a larger focus on pushing for more sustainable and greener practices, social justice and being kinder to the environment as well as one another.

We have always believed that it’s time to slow fashion down and rethink the world’s approach to luxury fashion. We see a future where luxury and fashion can play a role in healing our planet by promoting greener shopping habits such as shopping preowned and preloved pieces. That’s why we’ve built the Designer Exchange platform to integrate sustainability within the luxury fashion world - an industry that had a large impact on the environment.

Globally, the fashion industry creates around 13 million tons of textile waste per year, of which 95% could be recycled or reused. We believe that as part of that industry, we can do better. We want to redefine how the world understands luxury to include respect for the planet and human rights. We see that part of slowing down fashion is fighting against overproduction and overconsumption. Whilst some fast fashion companies are capitalising on the sustainable fashion movement by increasing the production of organic cotton and take-back programmes, this just continues to contribute to the cycle of excessive production.

At Designer Exchange, we’re committed to making sure that we operate our business as sustainably as possible. Behind every decision we make, recycling and sustainability is at the heart of everything we do.

Shopping preloved fashion is just one way to contribute towards a circular fashion system by helping to extend the luxury life-cycle rather than contributing to landfills. Selling or swapping your unwanted clothes or bags is a great way to give your items a second chance.

As a company, we pride ourselves on holding recycling and green fashion at the forefront of our business. But being a business, there are naturally some areas that create a larger carbon footprint than we would like.

That’s why our sustainability objectives are:

  • Reduction: to reduce our carbon footprint and waste.
  • Innovation: to introduce new eco-friendly services.
  • Education: to teach all the team members and customers the importance of living and committing to a sustainable lifestyle.

We hold practicing sustainability at the core of our business. In 2020, we:

  • Switched to a bike courier for our internal stock movement to reduce carbon emissions.
  • Collaborated with DHL on their ‘Go Green’ initiative.
  • Removed nearly all of our paperwork from online orders.
  • Changed all in-store receipts to paperless as the default.
  • Improved our ecommerce packaging including peanuts made from soluble starch and recyclable cardboard boxes.
  • Donated abandoned products to SmartWorks - a UK charity that provides high quality interview clothes and interview training to unemployed women in need.

In 2021, we:

  • Launched a Click & Collect service.
  • Used 100% recycled and recyclable materials in our packaging.
  • Removed all paperwork from online orders.
  • Collaborated with eco-conscious brands and partners on educating our customers.
  • Donated abandoned products to SmartWorks - a UK charity that provides high quality interview clothes and interview training to unemployed women in need.

We’re proud to be shortlisted for the Draper’s Sustainable Fashion Awards for the Recommerce Award and recognised for our sustainability efforts. We will continue to fight to slow down fashion and reduce our impact on environmental degradation. We hope you will join us in this journey.

- The Designer Exchange Team

INCLUSIVITY DECLARATION

Designer Exchange is an equal opportunities employer and welcomes customers from all walks of life. We are proud to declare ourselves opposed to discrimination in every form. It is not only the right thing to do, but we believe it makes us stronger. Our inclusive culture is what inspires us to connect, progress and grow.

Just like our customers, the team behind Designer Exchange is made up of diverse people from a wide variety of backgrounds. We are a collective, where all that matters is your passion and drive.

No job applicant or employee receives less favourable treatment in recruitment, promotion or development on the grounds of their race, nationality, sex, sexual orientation, marital status, disability, class, age, political beliefs, religious beliefs or for being a member - or not - of a trade union.

Simply put, there is no tolerance for discrimination anywhere within Designer Exchange.

The Designer Exchange Team