FAQ

Buying and Selling Online
Buying and Selling In Store
General Questions

Q. How do I find my nearest store and opening hours?
For more information about our individual stores, please visit the 'Stores' section of our website.
Q. Which brands does Designer Exchange buy and sell?
We sell: Alexander McQueen, Alexander Wang, Anya Hindmarch, Apple, Balenciaga, Bottega Veneta, Breitling, Bulgari, Burberry, Cartier, Chanel, Chloé, Chopard, Christian Dior, Céline, Dior, Dolce & Gabbana, Fendi, Franck Muller, Givenchy, Goyard, Gucci, Hermès, Hublot, IWC, Jaeger-LeCoultre, Jimmy Choo, Lanvin, Loewe, Louboutin, Louis Vuitton, MCM, Marc Jacobs, Marc by Marc Jacobs, Miu Miu, Mulberry, Omega, Panerai, Paul Smith, Piaget, Prada, Ray-Ban, Rolex, Saint Laurent, Saint Laurent/YSL, Salvatore Ferragamo, Stella McCartney, Tag Heuer, Tiffany, Tiffany's, Tom Ford, Tory Burch, Valentino, Versace, Vivienne Westwood.
Q. Where can I find your Terms and Conditions?
You can find our full Terms and Conditions here.
Q. Does Designer Exchange work with charities?
Yes. We work with 'Help for Heroes' and 'Muscular Dystrophy Campaign'. Please ask a member of staff for information on how to donate through our stores.
Q. Can I follow you on social media?
You can follow us on Instagram, Facebook, and Twitter: @webuydesigner. You can also read our blog at designerexchange.com/blog.
Q. Where can I find out more about Designer Exchange?
You can read more about Designer Exchange in the 'About Us' section of our website.
Q. Does Designer Exchange run any competitions?
Yes, we have our monthly Trustpilot competition, where a winner is randomly selected from those who have submitted Trustpilot reviews. The prize is a Designer Exchange voucher for £100.
Q. What are the terms and conditions for the Trustpilot competition?
For full rules, terms and conditions of our monthly Trustpilot competition, click the link.
Q. Ordering in time for Christmas
Please ensure you place your orders before 12pm on Thursday the 21st of December to receive them in time for Christmas. Please note, this date is meant as a guideline and is not absolutely guaranteed; please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network etc.) may delay your orders. Please note that our last order date is based on normal conditions so in exceptional conditions it might happen that your orders arrives after Christmas despite you ordering before the date provided.

Please order before 12pm on Thursday the 21st of December for delivery in time for Christmas. (Please see FAQs).