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FAQ

GENERAL QUESTIONS
Q. How do I find my nearest store and opening hours?
For more information about our individual stores, please visit the 'Stores' section of our website.
Q. Which brands does Designer Exchange buy and sell?
We buy and sell: Acne, Alaia, Alberta Ferretti, Alexander McQueen, Alexander Wang, Altuzarra, Amanda Wakeley, Aquascutum, Anya Hindmarch, Armani, Balenciaga, Balmain, Bottega Venetta, Bulgari, Burberry, Carolina Herrera, Cartier, Cédric Charlier, Céline, Chanel, Chloé, Chopard, Christian Dior, Christopher Kane, Christian Lacroix, Diane von Furstenberg, Dolce & Gabbana, Dries von Noten, Elie Saab, Emilio Pucci, Erdam, Ermanno Scervino, Etro, Fendi, Gianvitto Rossi, Giuseppe Zanotti, Givenchy, Goyard, Gucci, Helmut Lang, Hermès, Isabel Marant, Issey Miyake, Jean Paul Gaultier, Jil Sander, Jimmy Choo, Kenzo, Lanvin, Loewe, Louboutin, Louis Vuitton, Manolo Blahnik, Marni, Marc by Marc Jacobs, Marc Jacobs, MCM, Missoni, Moschino, Mui Mui, Mulberry, Nicholas Kirkwood, Off White, Oscar de la Renta, Paul Smith, Phillip Lim, Prada, Ray-Ban, Ralph Lauren, Red Valentino, Rick Owens, Roland Mouret, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Stuart Weitzman, Tara Jarmon, Tiffany, Tods, Tom Ford, Tory Burch, The Row, Valentino, Van Cleef, Versace, Victoria Beckham, Vivienne Westwood, and Zimmermann.
Q. Where can I find your Terms and Conditions?
You can find our full Terms and Conditions here.
Q. Does Designer Exchange work with charities?
Yes. We work with 'Help for Heroes' and 'Muscular Dystrophy Campaign'. Please ask a member of staff for information on how to donate through our stores.
Q. Where can I find you on social media?
You can follow us on Instagram, Facebook, and Twitter: @webuydesigner. You can also read our blog at designerexchange.com/blog.
Q. Where can I find the latest news about Designer Exchange?
To find out about the latest news, offers, updates, and events, you can sign up to our newsletter via our home page, here.
Q. Where can I find out more about Designer Exchange?
You can read more about Designer Exchange in the 'About Us' section of our website.
Q. Does Designer Exchange run any competitions?
Yes, we have our monthly Trustpilot competition, where a winner is randomly selected from those who have submitted Trustpilot reviews. The prize is a Designer Exchange voucher for £100.
Q. What are the terms and conditions for the Trustpilot competition?
For full rules, terms and conditions of our monthly Trustpilot competition, click the link.
BUY FROM US ONLINE
Q. Does Designer Exchange guarantee authenticity?
Yes, all of our items are guaranteed authentic. Before any item is bought in, it is thoroughly checked by one of our highly experienced authenticators.
Q. What type of items does Designer Exchange sell?
Designer Exchange sells handbags, clothing, footwear, small leather goods, sunglasses, watches, jewellery, and scarves.
Q. Which brands does Designer Exchange sell?
We sell: Acne, Alaia, Alberta Ferretti, Alexander McQueen, Alexander Wang, Altuzarra, Amanda Wakeley, Aquascutum, Anya Hindmarch, Armani, Balenciaga, Balmain, Bottega Venetta, Bulgari, Burberry, Carolina Herrera, Cartier, Cédric Charlier, Céline, Chanel, Chloé, Chopard, Christian Dior, Christopher Kane, Christian Lacroix, Diane von Furstenberg, Dolce & Gabbana, Dries von Noten, Elie Saab, Emilio Pucci, Erdam, Ermanno Scervino, Etro, Fendi, Gianvitto Rossi, Giuseppe Zanotti, Givenchy, Goyard, Gucci, Helmut Lang, Hermès, Isabel Marant, Issey Miyake, Jean Paul Gaultier, Jil Sander, Jimmy Choo, Kenzo, Lanvin, Loewe, Louboutin, Louis Vuitton, Manolo Blahnik, Marni, Marc by Marc Jacobs, Marc Jacobs, MCM, Missoni, Moschino, Mui Mui, Mulberry, Nicholas Kirkwood, Off White, Oscar de la Renta, Paul Smith, Phillip Lim, Prada, Ray-Ban, Ralph Lauren, Red Valentino, Rick Owens, Roland Mouret, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Stuart Weitzman, Tara Jarmon, Tiffany, Tods, Tom Ford, Tory Burch, The Row, Valentino, Van Cleef, Versace, Victoria Beckham, Vivienne Westwood, and Zimmermann.
Q. Are the items you sell hygenic?
All our items are pre-owned, however, all of our jewellery for piercings is thoroughly cleaned and sterilised before we place it on sale.
Q. How are prices determined?
We formulate a sell price based on a number of factors including, but not limited to: original retail price, brand, style, age, condition, material, colour availability and demand.
Q. Why are some items priced above retail?
We sell a small amount of items at a premium as they may be rare or collectable.
Q. Does my purchase come with a warranty?
The following policy applies to all items, except watches. The watch policy is in the second paragraph.

Designer Exchange offers a 12-month warranty on all items. Please note, this warranty only covers the authenticity of the item and does not cover damage. Please refer to our returns policy and contact us within 14 days of receiving your items if you have any concerns regarding the condition.

Designer Exchange offers a 12-month warranty on watches alongside any remaining manufacturer's warranty it may also have. Should the watch stop working properly through no fault of the customer, then Designer Exchange shall repair it free of charge within 12 months of purchase.
This warranty covers manufacturing and mechanical defects only. It does not cover accidental damage, loss, theft, or deterioration. Any modification of a watch by third party companies will invalidate the warranty. For full details of this warranty, please ask in store.
Q. Are all of your in-store items avaliable to purchase online?
Yes, they are. However, our store staff take the photographs of all the items we buy in in-store as they receive them, before they are uploaded to our website. This means there will always be a delay of 24-48 hours for newly-purchased items appearing online as they undergo this process.
Q. Does Designer Exchange ship internationally?
Yes, we currently ship to several countries in Europe (see below).
Q. Which countries does Designer Exchange ship to?
Designer Exchange currently ships to the UK and Channel Islands (Jersey and Guernsey) and the following European countries: ROI, Spain, Portugal, France, Germany, Belgium, Norway, Denmark, Sweden, Austria, Finland, Italy, and the Netherlands. We hope to ship to more countries in the near future.
Q. What is the cost of delivery?
For orders from UK to UK, the delivery cost is £6.95. Deliveries from the UK to Europen countries are as follows:

Austria: £24
Belgium: £18.50
Denmark: £24
Finland: £24
France: £20.50
Germany: £20.50
Guernsey £18.50
Ireland: £18.50
Italy: £24
Jersey £18.50
Norway: £30
Portugal: £24
Spain: £24
Sweden: £24
The Netherlands: £18.50

Please note: these prices are subject to change, and that any additional customs/duties will be payable by the recipient.
Q. Which couriers does Designer Exchange use?
We currently use couriers DHL to ensure your items reach you safely and speedily.
Q. Can I track my order?
Yes, you can - a tracking number is provided on your dispatch email. Simply visit the DHL's website and put the number into the relevant field on their tracking page. Also, you will receive a notification text/email with a delivery date and estimated time when your parcel is on the way. You can reschedule the delivery, have it left with a neighbour, or change to collect it from a drop point.
Q. How long will it take to receive my order?
Orders that have been placed before 12pm will be delivered the next working day. For orders placed after 12pm, you will recieve it in two working days, excluding weekends, eg: if you place an order at 6pm on a Monday, you will receive it on the Wednesday. An order placed at 6pm on a Friday will be received on the following Tuesday.

Please note, deliveries times may be affected by bank holidays.
Q. Does Designer Exchange negotiate prices or have sales?
Prices are fixed at the amount indicated in-store and online as we have already purchased the items and don't work on consignment. We do not have sales, as we always aim to price reasonably.
Q. Does Designer Exchange offer layaway or part payment options?
Unfortunately, we don't offer layaway and only accept payment in full. As a company, we don't offer finance, however, if you chose to pay via PayPal, you can opt for PayPal finance at the checkout.
Q. What payment methods can I use to buy online?
You can choose to pay by card, PayPal, or with a Designer Exchange voucher.

The cards we accept are Visa, Mastercard, American Express, and Maestro. (Please note, when paying by card, we can only ship to the address registered with us in your online account with us.)

When paying with PayPal, you can checkout directly through your existing PayPal account. (If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout.) If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you choose to pay with a Designer Exchange voucher, you will be asked to provide your name and address, as well as the voucher details. If there is any remaining credit after your transaction, a new voucher will be emailed to you. (Please make sure you are running the latest operating system for your device, as older versions may not be able to display your voucher.)
Q. Can I purchase gift vouchers online?
Currently, you can only purchase gift vouchers in store. The vouchers are valid forever and can be used in-store and online.
Q. Can I use my Designer Exchange gift vouchers on both the UK and the ES site?
You can only use vouchers in pound sterling on the UK site, and vouchers in euros on the ES. If you wish to purchase something on the ES site with a voucher of pound sterling or vice versa, please email us at designerexchange.wecare@webuy.com (for English-speakers) or designerexchange.madridlagasca@webuy.com (for Spanish-speakers) and will we convert it for you. (Please note, we use the exchange rate of the day we convert the voucher.)
Q. You don't have the item I want in stock - can I go on a waiting list?
Currently, we can only add Hermès, Chanel, and LV items to our UK wish list.

To be added to the list, first ensure you have an online account with us, as we need your account's membership number to log your request. (If you don't have an account, please go to designerexchange.com, and click 'sign up'. Enter your email and choose a password.)

You can find your membership number in the 'profile' section of 'My Account'. Please then email designerexchange.wecare@webuy.com with as many details about the piece you are looking for such as model name, colour, material, size, and hardware colour. We will contact you if we get the item in stock.

Alternatively, you can visit any store and speak to a member of staff. You will need a store account with us. To sign you up, we will need your name and a contact number or email, and will need to see your photo ID; we will record the ID number to you membership. Please let us know as many details about the piece you are looking for such as model name, colour, material, size, and hardware colour. We will contact you if we get the item in stock.

We hope to have a new system in place for all requests in the near future.
Q. How do I create an online account with Designer Exchange?
To create an account with us, go to our Designer Exchange site at designerexchange.com and click 'Sign In'. Click 'Sign Up' on the pop up, and enter your first and surname, your email address and a password. Alternatively, you can sign in with Facebook - you will be asked for your Facebook login and password.

In order to purchase from us, you will need to fill in the 'My Account' section with your name, email address, address, and phone number. If you also would like to purchase items from our Spanish site, you will need to set up a seperate account on the Spanish site (you can use the same email address if you wish.)
Q. Is my information secure?
Yes, Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how we will use it.
Q. If I wish to delete my Designer Exchange account, and I don't want you to hold any existing personal information you may have on me, how do I do this?
Under the GDPR laws, you have the right to erasure. If you wish us to delete any information in regard to yourself that we hold in our systems, please email privacy@webuy.com to make a request.
Q. Will I be contacted in the future?
Designer Exchange will only contact you to fulfil our business obligations to you, or if you have opted in to receive our emails.
Q. Can I claim back the VAT on my purchase?
VAT was paid at the point when the item was originally purchased from the designer. Designer Exchange operates under a scheme where we do not charge our customers VAT on our pre-owned goods, therefore you cannot claim any back.
Q. Can I cancel an order?
If you would like to cancel an order, you have until it is dispatched. To cancel, please email our Customer Services at designerexchange.wecare@webuy.com with your request, and include your order number.

If your order has already been dispatched, you can follow the refund procedure once you have received your items.
Q. What is your online returns policy?
Domestic returns

If you wish to return items purchased from designerexchange.com, please let us know within 14 days of receiving your goods, by emailing us at designerexchange.wecare@webuy.com. You then have a further 14 days to return the items to us. Any accessories to the item - e.g: authenticity cards, dust bags, tags, and boxes supplied with your order - must be returned and unaltered. We reserve the right to issue only a part-refund if these items are missing or damaged. You must keep the returns hangtag on the items or your refund will not be processed.

You can return your items using one of these two options:

1) You can bring your items - along with your returns slip - to the Designer Exchange store most convenient for you [unless you are returning clothing or footwear, then please bring them along to the London stores only.) The store addresses are here. We will check the condition of the goods, and that the returns hangtag has not been tampered with. We will then process your refund to the same method you originally used to pay. Once the refund is processed in store, you will receive confirmation by email. Voucher refunds will be issued the same day in an email that can be printed off - card and PayPal refunds may take up to 3 working days.

2) If you would like to post your returns to us, please first email us via our Customer Services at designerexchange.wecare@webuy.com to let us know. Please then send us your items using an insured and/or traceable method of transit, such as Royal Mail Special Delivery to any of our UK stores (unless you are returning clothing or footwear, then please post to the Chelsea store only). All of the store addresses are here. Unfortunately, Designer Exchange cannot cover the cost of returns. We kindly ask that you package your item and any accessories it came with (e.g: box, dust bag, authenticity cards, etc) in plenty of bubble wrap or tissue, and in a strong box to avoid damage during transit. Please note that prior to Designer Exchange receiving your items, any liability for loss or damage, etc, remains with you, the customer. Please include your returns slip with your reason for the return. Once Designer Exchange has received the items you would like to return, we will check the condition of the goods, and that the returns hangtag has not been tampered with. We will then process your refund and confirm by email. Voucher refunds will be issued the same day in an email that can be printed off - card and PayPal refunds may take up to 3 working days.

If for any reason we cannot accept your items to be refunded, we ask that you come to collect them - or arrange to have them collected by a courier - within 14 days of Designer Exchange having received them, otherwise they may be kept to be sold by Designer Exchange, or disposed of. If you find have items with us that has now exceeded 14 days, please contact us via designerexchange.wecare@webuy.com to let us know.

For international returns, either to UK or Spain

Please package the items in plenty of bubble wrap or tissue, and in a strong box to avoid damage during transit. Please send it via a courier of your choice to any of our stores - unless you are returning clothing or footwear, in which case, please ship to the London Chelsea store only. Please also note that watches and jewellery can be returned to UK stores only. All store addresses are here. We apologise, but this cost must be covered by yourself.

Designer Exchange will only cover returns cost if there has been a mistake on the website in regard to the items description. If this is a matter of opinion, for disputes on things such as condition, colour, etc, the final decision will lie with the Designer Exchange. If you wish to return under the circumstances of a mistake, firstly please email one of our customer service departments on the emails below:

For correspondence in English, please email: designerexchange.wecare@webuy.com
For correspondence in Spanish, please email: designerexchange.madridlagasca@webuy.com
Please note, we have English or Spanish speakers only.

Please also note, the in-store refund policy differs from the above.
Q. Can I return my purchase to the Spanish store if I purchased it from a UK store and vice versa?
Yes, you can return most items to whichever store is easiest for you, but please note, clothing and footwear can only be posted to our London Chelsea store, and jewellery and watches can only be returned to our UK stores. Our store addresses are here.

Please let us know if you wish to return to a store in a different country from the one purchased from by emailing us at designerexchange.wecare@webuy.com (for English-speakers) or designerexchange.madridlagasca@webuy.com (for Spanish-speakers) as it will speed up the returns process.
Q. What is the hangtag?
We attach a hangtag to every item that we sell, which will not cause any damage. This hangtag is easy to remove with scissors and is not re-attachable. If you wish to return an item for whatever reason, the hangtag must still be attached.
BUY FROM US IN STORE
Q. Does Designer Exchange guarantee authenticity?
Yes, all of our items are guaranteed authentic. Before any item is bought in, it is thoroughly checked by one of our highly experienced authenticators.
Q. What type of items does Designer Exchange sell?
Designer Exchange sells handbags, clothing, footwear, small leather goods, sunglasses, watches, jewellery, and scarves.
Q. Which brands does Designer Exchange sell?
We sell: Acne, Alaia, Alberta Ferretti, Alexander McQueen, Alexander Wang, Altuzarra, Amanda Wakeley, Aquascutum, Anya Hindmarch, Armani, Balenciaga, Balmain, Bottega Venetta, Bulgari, Burberry, Carolina Herrera, Cartier, Cédric Charlier, Céline, Chanel, Chloé, Chopard, Christian Dior, Christopher Kane, Christian Lacroix, Diane von Furstenberg, Dolce & Gabbana, Dries von Noten, Elie Saab, Emilio Pucci, Erdam, Ermanno Scervino, Etro, Fendi, Gianvitto Rossi, Giuseppe Zanotti, Givenchy, Goyard, Gucci, Helmut Lang, Hermès, Isabel Marant, Issey Miyake, Jean Paul Gaultier, Jil Sander, Jimmy Choo, Kenzo, Lanvin, Loewe, Louboutin, Louis Vuitton, Manolo Blahnik, Marni, Marc by Marc Jacobs, Marc Jacobs, MCM, Missoni, Moschino, Mui Mui, Mulberry, Nicholas Kirkwood, Off White, Oscar de la Renta, Paul Smith, Phillip Lim, Prada, Ray-Ban, Ralph Lauren, Red Valentino, Rick Owens, Roland Mouret, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Stuart Weitzman, Tara Jarmon, Tiffany, Tods, Tom Ford, Tory Burch, The Row, Valentino, Van Cleef, Versace, Victoria Beckham, Vivienne Westwood, and Zimmermann.
Q. Are the items you sell hygenic?
All our items are pre-owned, however, all of our jewellery for piercings is thoroughly cleaned and sterilised before we place it on sale.
Q. How are prices determined?
We formulate a sell price based on a number of factors including, but not limited to: original retail price, brand, style, age, condition, material, colour availability and demand.
Q. Why are some items priced above retail?
We sell a small amount of items at a premium as they may be rare or collectable.
Q. Does my purchase come with a warranty?
The following policy applies to all items, except watches. The watch policy is in the second paragraph.

Designer Exchange offers a 12-month warranty on all items. Please note, this warranty only covers the authenticity of the item and does not cover damage. Please refer to our returns policy and contact us within 14 days of receiving your items if you have any concerns regarding the condition.

Designer Exchange offers a 12-month warranty on watches alongside any remaining manufacturer's warranty it may also have. Should the watch stop working properly through no fault of the customer, then Designer Exchange shall repair it free of charge within 12 months of purchase.
This warranty covers manufacturing and mechanical defects only. It does not cover accidental damage, loss, theft, or deterioration. Any modification of a watch by third party companies will invalidate the warranty. For full details of this warranty, please ask in store.
Q. Are all of your in-store items avaliable to purchase online?
Yes, they are. However, our store staff take the photographs of all the items we buy in in-store as they receive them, before they are uploaded to our website. This means there will always be a delay of 24-48 hours for newly-purchased items appearing online as they undergo this process.
Q. Does Designer Exchange negotiate prices or have sales?
Prices are fixed at the amount indicated in-store and online as we have already purchased the items and don't work on consignment. We do not have sales, as we always aim to price reasonably.
Q. Does Designer Exchange offer layaway or part payment options?
Unfortunately, we only accept payment in full. Please do remember that you can exchange your pre-loved designer items for a voucher towards the cost of your purchases.

As a company, we don't offer finance, however, if you chose to pay online via PayPal, you can opt for PayPal finance at the checkout.
Q. Can I purchase gift vouchers?
To purchase a gift voucher, please visit your nearest store. The vouchers are valid forever and can be used in-store and online.
Q. You don't have the item I want in stock - can I go on a waiting list?
Currently, we can only add Hermès, Chanel, and LV items to our UK wish list.

To be added to our list, please speak to a member of staff. You will need a store account with us. To sign you up, we will need your name and a contact number or email, and will need to see your photo ID; we will record the ID number to you membership. Please let us know as many details about the piece you are looking for such as model name, colour, material, size, and hardware colour. We will contact you if we get the item in stock.

Alternatively, you can email designerexchange.wecare@webuy.com with as many details about the piece you are looking for such as model name, colour, material, size, and hardware colour. We will contact you if we get the item in stock. For us to do this, first ensure you have an online account with us, as we need your account's membership number to log your request. (If you don't have an account, please go to designerexchange.com, and click 'sign up'. Enter your email and choose a password.) You can find your membership number in the 'profile' section of 'My Account'.

We hope to have a new system in place for all requests in the near future.
Q. What are the benefits of becoming a member with Designer Exchange and what information would I need to provide?
When you purchase something with us, it's beneficial to become a member with us when buying, as we can record the serial number/date code of your purchases to your account. We will need your name and a contact number or email. Also, please provide one of the following: passport (in date), a photo driving licence (provisional or full), or a debit/credit card. (Two forms of photo ID are required when purchasing a Hermès item.) Will will record the ID numbers to your membership.
Q. Is my information secure?
Yes, Designer Exchange is fully compliant with the data protection laws to ensure your data is safe, and that you are fully aware of how we will use it.
Q. If I wish to delete my Designer Exchange store account, and I don't want you to hold any existing personal information you may have on me, how do I do this?
Under the GDPR laws, you have the right to erasure. If you wish us to delete any information in regard to yourself that we hold in our systems, please ask a staff member who will submit your request.

Alternatively, please email privacy@webuy.com to make a request.
Q. Will I be contacted in the future?
Designer Exchange will only contact you to fulfil our business obligations to you, or if you have opted in to receive our emails.
Q. What cards do you accept?
Designer Exchange accepts all major credit and debit cards, including American Express.
Q. How do I pay with my voucher?
Your voucher can be redeemed at the point of sale as part or full payment. If you have any remaining credit, a new voucher will be issued for the remaining value.
Q. Can I claim back the VAT on my purchases?
VAT was paid at the point when the item was originally purchased from the designer. Designer Exchange operates under a scheme where we do not charge our customers VAT on our pre-owned goods, therefore you cannot claim any back.
Q. What is the returns policy?
All items - apart from watches - are 'sold as seen'. If you wish to return your items, as goodwill, we offer a return within 48 hours to a store credit voucher for the price of the items. This voucher is valid forever and can be used on any item in any of our stores, or online at designerexchange.com. To refund within 48 hours, please ensure any authenticity cards, dust bags, tags and boxes supplied with your order are returned and unaltered. We reserve the right to part-refund you if these items are missing. Please keep the returns hangtag attached to the items or your refund will not be processed. After 48 hours, if you still wish to return the items, you would be required to sell it back to us.

For watches, you have 14 days to return the item to us for a refund that will be made back to the original method of payment. Please keep the returns hangtag attached to the watch or your refund will not be processed.

Please note that the online refund policy differs from the above.
Q. What is the hangtag?
We attach a hangtag to every item that we sell, which will not cause any damage. This hangtag is easy to remove with scissors and is not re-attachable. If you wish to return an item for whatever reason, the hangtag must still be attached.
SELL TO US IN STORE
Q. Is Designer Exchange a consignment store?
No, we are not a consignment store. Designer Exchange owns the stock we have for sale, so we can offer instant payment for your luxury items.
Q. What type of items does Designer Exchange buy?
Designer Exchange buys handbags, clothing, footwear, small leather goods, sunglasses, watches, jewellery, and scarves.
Q. Which brands does Designer Exchange buy?
We buy: Acne, Alaia, Alberta Ferretti, Alexander McQueen, Alexander Wang, Altuzarra, Amanda Wakeley, Aquascutum, Anya Hindmarch, Armani, Balenciaga, Balmain, Bottega Venetta, Bulgari, Burberry, Carolina Herrera, Cartier, Cédric Charlier, Céline, Chanel, Chloé, Chopard, Christian Dior, Christopher Kane, Christian Lacroix, Diane von Furstenberg, Dolce & Gabbana, Dries von Noten, Elie Saab, Emilio Pucci, Erdam, Ermanno Scervino, Etro, Fendi, Gianvitto Rossi, Giuseppe Zanotti, Givenchy, Goyard, Gucci, Helmut Lang, Hermès, Isabel Marant, Issey Miyake, Jean Paul Gaultier, Jil Sander, Jimmy Choo, Kenzo, Lanvin, Loewe, Louboutin, Louis Vuitton, Manolo Blahnik, Marni, Marc by Marc Jacobs, Marc Jacobs, MCM, Missoni, Moschino, Mui Mui, Mulberry, Nicholas Kirkwood, Off White, Oscar de la Renta, Paul Smith, Phillip Lim, Prada, Ray-Ban, Ralph Lauren, Red Valentino, Rick Owens, Roland Mouret, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Stuart Weitzman, Tara Jarmon, Tiffany, Tods, Tom Ford, Tory Burch, The Row, Valentino, Van Cleef, Versace, Victoria Beckham, Vivienne Westwood, and Zimmermann.
Q. What condition do my items need to be in?
We accept most items in from a 'fair' to 'pristine' condition - for clothing and shoes, we accept from a 'very good' to 'pristine' condition. The items must be in a resellable condition, and free from major signs of wear.
Q. Do I need to provide the original receipt/box/dust bag/authentication cards?
For handbags, small leather goods, jewellery, sunglasses, and scarves, we can accept just the item itself. (Although, anything that came with the item originally is preferable.) For Hermès exotics, providing CITES is preferable. For watches, the box and papers need to be provided.
Q. Will my items be listed anywhere else?
Your items will only be uploaded to our website, designerexchange.com, and kept in one of our stores. It will not be uploaded to any third party website.
Q. How are prices determined?
We formulate a sell price based on a number of factors including, but not limited to: original retail price, brand, style, age, condition, material, colour availability and demand.
Q. How much will I get for my items?
The margin Designer Exchange offers you as the seller may be different with individual items, however we will always look to offer you the best price, on a more generous margin than industry standard. All values are rounded down to the nearest £5 after calculation. If you chose to do an exchange with us, you will receive a voucher worth more money than if you sell to us for cash. In store, you will be provided with a price quote card. If you wish to sell to us at a later date, this quote is valid for 1 month if your item remains in the same condition.
Q. How do I sell an item to Designer Exchange in-store?
Please bring your items along to your nearest Designer Exchange store (unless you wish to sell clothing or footwear, in which case please bring them to our London stores only - preferably our Chelsea store). The store addresses are here. The team will book them in for an authentication test; you will need to leave your items with us for a few days while we carry out the test. The store team will then call you with your quote. There is no obligation to sell up to this point.

If you are happy with the quote and would like to proceed, we can pay you by either by bank transfer or cash (cash payments can only be processed in store), or with an exchange voucher. Please either come in to the store you dropped or posted your items to (for clothing or footwear, please come in to the Cheslea store only), or - if you wish to be paid by bank transfer or voucher rather than cash - you can just confirm via email that you would like us to proceed with the sale, and let us know how you would like to be paid. If you frequently shop with Designer Exchange, we recommend taking the exchange option which gives you more to spend in the form of voucher. This voucher can be used in any of our stores and online at designerexchange.com. It has no expiry date.

If you choose to be paid in cash or take an exchange voucher, and are in store, the team will create a store membership for you. You will be required to provide photo ID; either a valid passport or driving licence. Your ID number will be logged to your membership. (Please note, we sometimes can only offer payment via a bank transfer, as opposed to cash.)

If you wish to be paid via a bank transfer, please note, we can only pay in to a UK bank account. Please ensure you have created an account with us at designerexchange.com, and that you have added your bank details in the 'My Account' section. (If you are unsure how to create an account with us, please see the 'How do I create an online account with Designer Exchange?' question in the 'Buy from us Online' part of our FAQs.) Once we raise the payment, (which is usually the day after the transaction is processed) it should be in your account the same day, or the next working day.

If you need some time to think about selling to us after you receive your quote, we will provide you with a quote card. This quote on the card is valid for 1 month as long as your item remains in the same condition.

If you are not happy with the quote, please come back and collect your items, or arrange to have them collected by a courier within 14 days, otherwise they may be kept to be sold by Designer Exchange, or disposed of. Unfortunately, Designer Exchange is not responsible for any of your items that may be lost or damaged by the courier that you have arranged to collect from us. If you find have items with us that has now exceeded 14 days, please contact us via designerexchange.wecare@webuy.com to let us know.
Q. Is my information secure?
Yes, Designer Exchange is fully compliant with the data protection laws to ensure your data is protected, and that you are fully aware of how we will use it.
Q. If I wish to delete my Designer Exchange store account, and I don't want you to hold any existing personal information you may have on me, how do I do this?
Under the GDPR laws, you have the right to erasure. If you wish us to delete any information in regard to yourself that we hold in our systems, please ask a staff member who will submit your request.

Alternatively, please email privacy@webuy.com to make a request.
Q. Will I be contacted in the future?
Designer Exchange will only contact you to fulfil our business obligations to you, or if you have opted in to receive our emails.
Q. What happens if I want my items back after I've sold it to you?
All purchases are final by Designer Exchange, and you will be required to sign a disclaimer agreeing to this at the start of the payment process (or agree by email if you cannot make it to a store.) You have no obligation to sell to up this point.
Q. Why can't Designer Exchange buy my items?
There may be a number of reasons that we cannot accept your items; it may be a brand we do not sell, it may be in a condition we cannot accept or it may not be authentic. If this happens, please collect your items, or arrange for a courier to collect it within 14 days, otherwise they may kept to be sold by Designer Exchange, or disposed of.

If you find have items with us that has now exceeded 14 days, please contact us via designerexchange.wecare@webuy.com to let us know. Unfortunately, Designer Exchange is not responsible for any of your items that may be lost or damaged by the courier that you have arranged to collect from us.
Q. How old do I have to be to sell to Designer Exchange in store?
You need to be 16 or over to sell to us.